- Joined
- Nov 14, 2009
- Location
- Great North
I've been having this issue for a while and decided I'd post it here, just so other Canadians know to avoid Rogers like the plague.
I'll start with background info, my plan has a bandwidth max of 60 GBs a month, which is usually enough for the usual web browsing, gaming, and downloading TV. Generally we come in between 20-40 Gigs a month.
A couple months ago we get an e-mail, less than 1 week into the billing period, saying we've gone over 60GB. We log into the online tool to see what our acces our account, and we had 3 days where we were above 15 gigabytes in usage, per day! We call them up and they tell us they're going to give us a refund for the additional charges we're going to incurr ($5 a gigabyte) and that they'll "look into it".
Next month, about 2 weeks in, we get an e-mail that again says we're over our limit, so we check the usage, and again, it's a 3-day period in which we have well over 1 GB of usage each day. We call them, explain that this is the second time it's happened, and ask if there's anything thewy can do. They tell us we can't get a refund, (leaving us with enourmous charges that we really cannot afford right now), and they suggest we take our router out of the mix for a month. So we do so, and leave only the main PC hooked satraight into the modem. So after a month without using the Wii, 360, extra PC's, or iPod touch, and our usage has gone down greatly, except for that same 3-day period. thank god we didn't incurr any charges this time, but the issue was unresolved.
Again we call, and they tell us that the router, has been compromised. First of all, that's not a valid option seeing as it wasn't even connected during the period of high usage. They tell us that we have o call our router company anyways, as they can apparently tell us if the router has been compromised. So I call, and am told that they cannot tell if the router's been compromised, but they check over my security settings, and tell me that chance are it hasn't been. (highest encryptions avail.)
I call back rogers and they tell me there's nothing they can do. So my question to them is, what are you going to do about the $50+ chages I'm getting each month? And their response is that they'll let us switch our modem for a different one, in case that's been compromised, which is relatively unlikely.
So my question to the OCers here is this:What can I do about it to get Rogers to actually try and fix this, as opposed to telling us it's our fault, and doing nothing about it.
I'll start with background info, my plan has a bandwidth max of 60 GBs a month, which is usually enough for the usual web browsing, gaming, and downloading TV. Generally we come in between 20-40 Gigs a month.
A couple months ago we get an e-mail, less than 1 week into the billing period, saying we've gone over 60GB. We log into the online tool to see what our acces our account, and we had 3 days where we were above 15 gigabytes in usage, per day! We call them up and they tell us they're going to give us a refund for the additional charges we're going to incurr ($5 a gigabyte) and that they'll "look into it".
Next month, about 2 weeks in, we get an e-mail that again says we're over our limit, so we check the usage, and again, it's a 3-day period in which we have well over 1 GB of usage each day. We call them, explain that this is the second time it's happened, and ask if there's anything thewy can do. They tell us we can't get a refund, (leaving us with enourmous charges that we really cannot afford right now), and they suggest we take our router out of the mix for a month. So we do so, and leave only the main PC hooked satraight into the modem. So after a month without using the Wii, 360, extra PC's, or iPod touch, and our usage has gone down greatly, except for that same 3-day period. thank god we didn't incurr any charges this time, but the issue was unresolved.
Again we call, and they tell us that the router, has been compromised. First of all, that's not a valid option seeing as it wasn't even connected during the period of high usage. They tell us that we have o call our router company anyways, as they can apparently tell us if the router has been compromised. So I call, and am told that they cannot tell if the router's been compromised, but they check over my security settings, and tell me that chance are it hasn't been. (highest encryptions avail.)
I call back rogers and they tell me there's nothing they can do. So my question to them is, what are you going to do about the $50+ chages I'm getting each month? And their response is that they'll let us switch our modem for a different one, in case that's been compromised, which is relatively unlikely.
So my question to the OCers here is this:What can I do about it to get Rogers to actually try and fix this, as opposed to telling us it's our fault, and doing nothing about it.