- Joined
- Jan 9, 2005
- Location
- Livonia, MI
I ordered a $7 (including shipping) maleA-to-maleA USB cable from a vendor on Amazon.com. This is a cable with full-sized male USB connectors on both ends (I got a digital photoframe as a gift that requires this type of connector, and it didn't even come with one). What I received from this vendor was a maleA-to-femaleA cable, which is essentially a USB extension cable. I notified the vendor of their mistake, and they quickly approved me for an RMA but didn't mention anything about reimbursing my return shipping. Additionally, their RMA form requested an invoice number that didn't seem to exist on any of my electronic receipts (I could only find an Amazon.com order number), so I asked them to provide it to me. I received a response about the return shipping, which they agreed to pay, but nothing about the invoice number.
I didn't want to give them any excuse to deny my return, so I continued pressing them about the invoice number so I could complete the RMA form. After 4 emails and 3 generic automated replies from the company (my last email received no response) over a 2-week period, I finally gave up. Amazon.com sent me a feedback form for the vendor and I filled it out truthfully. I also described my experience on resellerratings.com.
Well, yesterday I received an email from the vendor that proposes the following: They will cross-ship me the correct cable if and only if I remove my negative feedback on Amazon.com. They still expect me to waste my time returning the $3 cable to them, however, even though it was their mistake. This vendor has a lot of nerve, IMO. They refused to respond to my repeated inquiries about the RMA until I left negative feedback, and now they think they can make the negative feedback disappear by offering me cross-shipping on a $3 product? Oh boy!!!
I'm half tempted to just ignore their proposal and proceed with a regular RMA, but I don't trust them at all. In the grand scheme of things, this wasted $7 is not a big deal, but I really can't believe what this company is trying to pull.
I didn't want to give them any excuse to deny my return, so I continued pressing them about the invoice number so I could complete the RMA form. After 4 emails and 3 generic automated replies from the company (my last email received no response) over a 2-week period, I finally gave up. Amazon.com sent me a feedback form for the vendor and I filled it out truthfully. I also described my experience on resellerratings.com.
Well, yesterday I received an email from the vendor that proposes the following: They will cross-ship me the correct cable if and only if I remove my negative feedback on Amazon.com. They still expect me to waste my time returning the $3 cable to them, however, even though it was their mistake. This vendor has a lot of nerve, IMO. They refused to respond to my repeated inquiries about the RMA until I left negative feedback, and now they think they can make the negative feedback disappear by offering me cross-shipping on a $3 product? Oh boy!!!
I'm half tempted to just ignore their proposal and proceed with a regular RMA, but I don't trust them at all. In the grand scheme of things, this wasted $7 is not a big deal, but I really can't believe what this company is trying to pull.