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Solid screen crash and dump files.

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Pollie

Registered
Joined
Jun 27, 2015
Location
Madrid, Spain
Hi guys.

Much thanks to everyone on this forum that helped me build my WC PC. It crashes. It always did.

The crash:

As I´m playing the screen freezes instantly into the "average" color of the screen. If im getting a headshot its scarlet, if i´m in de_dust 2 its brown, if playing world of warships its blue, etc, if watching 300 its grey. Solid color always.

Specs
i5-4670k on Asus Maximus VII Gene
GTX 980 superclocked
16 GB Corsair Vengeance 1600MHz
2 Crucial SSDs

The part that is not from the previous build (it has the same crash) is the GPU, yet it appears that the graphics driver is crashing:

Code:
Event ID 4101; Display; Display driver nvlddmkm stopped responding and has successfully recovered.

...then:

Event ID 4109; Display; Application csgo.exe has been blocked from accessing Graphics hardware.
Odd right? My last PC had the same crash with an R9 280X on a different motherboard.

On win 8 i had to restart. On win 10 its recovering to the desktop, but I think its because I entered some registry keys. Some stuff about "time out detection delay". If i recall correctly it did not recover before i did that.

Meanwhile in Windows Application Logs:

Code:
Event 1001; Windows Error Reporting:

Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffad8584cc94a0
P3: fffff802f7cc6b2c
P4: 0
P5: 2588
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20180212-1841.dmp
\\?\C:\WINDOWS\TEMP\WER-166179015-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB878.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB878.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB889.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_a2e7a6ad86560167878712c35f6b38575762416_00000000_21abb888

Analysis symbol: 
Rechecking for solution: 0
Report Id: 4cc93d80-0262-497a-ae4c-ed46685cc930
Report Status: 4
Hashed bucket:
There is a .dmp file which is beyond my understanding (typical me). I zipped it because it was over 585 KB. Its attatched.Event Viewer cant find the other txt and csv files.

/sfc scannow is ok

Ran memtest a few passes. 0 errors.

DDU. Then clean format. Discarded HDD. Discarded RAID issues in SSDs.

Inter Diagnostic tools fails PCH test. No clue why or what it does. Maybe I installed drivers wrong. I have no clue if I need Intel Rapid Sotrage or management Engine or any of that.

Also, I recently went into BIOS and enabled XMP ram stuff and it crased twice in a row today. I set ram speed to 1600 because that is what it said on the box. No clue about tested speed or working speed etc. Just 1600 MHz like on the box. My board scares me. It has a "teakes paradise" section I wouldn´t dare to open. Should I just do a CMOS reset and start scratch? Since this double crash it has brought me to think that it is a "general stability" issue although nothing is overclocked. Perhaps I have conflicting drivers or somehting.

Any clue? Thx
 

Attachments

  • WATCHDOG-20180212-1841.zip
    217.9 KB · Views: 19

trents

Senior Member
Joined
Dec 27, 2008
There is a free program called "Who Crashed" which might simplify the analysis of crash dump files. But my experience is that crash dump files are often not helpful because where the fault occurs is not necessarily what caused the fault. A basketball player can trip another basketball player but the fault is not with the one who falls down.

It does sound like a video card or video driver issue since CPU and RAM crashes generally produces BOD. Nonetheless, I would do some stress testing with Prime95. Run the blend test for a minimum of 2 hours.

Have you monitored temps of the GPU and CPU cores while gaming? You make no mention of temps.
 
OP
P

Pollie

Registered
Joined
Jun 27, 2015
Location
Madrid, Spain
Hi trents,

Thanks.

I opened it with BlueScreenViewer. Is it just as informative?

It highlights the following four entries in red:

Code:
dxgkrnl.sys	dxgkrnl.sys+1ac727		Microsoft® Windows® Operating System	DirectX Graphics Kernel	10.0.16299.98 (WinBuild.160101.0800)	Microsoft Corporation	C:\Windows\system32\drivers\dxgkrnl.sys	
dxgmms2.sys	dxgmms2.sys+297d0		Microsoft® Windows® Operating System	DirectX Graphics MMS	10.0.16299.98 (WinBuild.160101.0800)	Microsoft Corporation	C:\Windows\system32\drivers\dxgmms2.sys	
ntoskrnl.exe	ntoskrnl.exe+a3904		Microsoft® Windows® Operating System	NT Kernel & System	10.0.16299.192 (WinBuild.160101.0800)	Microsoft Corporation	C:\Windows\system32\ntoskrnl.exe	
nvlddmkm.sys	nvlddmkm.sys+176b2c
ntoskrnl.exe is only on one of the the dump files.
usually its just the other three.

Will run prime tomorrow. Should i reset my ram settings before that? I just enabled XMP. It suposedly autodetects ram settings? If I were to reset my mb settings to factory, is there anything I should be aware of in terms of config?

Thanks
 
OP
P

Pollie

Registered
Joined
Jun 27, 2015
Location
Madrid, Spain
Does windows touch our drivers? Did I do this:
HTML:
Log Name:      System
Source:        Microsoft-Windows-UserPnp
Date:          19/01/2018 21:24:12
Event ID:      20001
Task Category: (7005)
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      DESKTOP-UEK5H0S
Description:
Driver Management concluded the process to install driver nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nv_ref_pubwu.inf for Device Instance ID PCI\VEN_10DE&DEV_13C0&SUBSYS_29833842&REV_A1\4&3834D97&0&0008 with the following status: 0x0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-UserPnp" Guid="{96F4A050-7E31-453C-88BE-9634F4E02139}" />
    <EventID>20001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>7005</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2018-01-19T20:24:12.407153100Z" />
    <EventRecordID>77</EventRecordID>
    <Correlation />
    <Execution ProcessID="3448" ThreadID="3468" />
    <Channel>System</Channel>
    <Computer>DESKTOP-UEK5H0S</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <InstallDeviceID xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">
      <DriverName>nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nv_ref_pubwu.inf</DriverName>
      <DriverVersion>23.21.13.8813</DriverVersion>
      <DriverProvider>NVIDIA</DriverProvider>
      <DeviceInstanceID>PCI\VEN_10DE&DEV_13C0&SUBSYS_29833842&REV_A1\4&3834D97&0&0008</DeviceInstanceID>
      <SetupClass>{4D36E968-E325-11CE-BFC1-08002BE10318}</SetupClass>
      <RebootOption>false</RebootOption>
      <UpgradeDevice>false</UpgradeDevice>
      <IsDriverOEM>true</IsDriverOEM>
      <InstallStatus>0x0</InstallStatus>
      <DriverDescription>NVIDIA GeForce GTX 980</DriverDescription>
    </InstallDeviceID>
  </UserData>
</Event>

Log Name:      System
Source:        Microsoft-Windows-UserPnp
Date:          19/01/2018 21:23:42
Event ID:      20003
Task Category: (7005)
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      DESKTOP-UEK5H0S
Description:
Driver Management has concluded the process to add Service nvlddmkm for Device Instance ID PCI\VEN_10DE&DEV_13C0&SUBSYS_29833842&REV_A1\4&3834D97&0&0008 with the following status: 0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-UserPnp" Guid="{96F4A050-7E31-453C-88BE-9634F4E02139}" />
    <EventID>20003</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>7005</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2018-01-19T20:23:42.145785800Z" />
    <EventRecordID>74</EventRecordID>
    <Correlation />
    <Execution ProcessID="3448" ThreadID="3468" />
    <Channel>System</Channel>
    <Computer>DESKTOP-UEK5H0S</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <AddServiceID xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">
      <ServiceName>nvlddmkm</ServiceName>
      <DriverFileName>\SystemRoot\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvlddmkm.sys</DriverFileName>
      <DeviceInstanceID>PCI\VEN_10DE&DEV_13C0&SUBSYS_29833842&REV_A1\4&3834D97&0&0008</DeviceInstanceID>
      <PrimaryService>true</PrimaryService>
      <UpdateService>false</UpdateService>
      <AddServiceStatus>0</AddServiceStatus>
    </AddServiceID>
  </UserData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          19/01/2018 21:23:40
Event ID:      440
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      DESKTOP-UEK5H0S
Description:
Device PCI\VEN_10DE&DEV_13C0&SUBSYS_29833842&REV_A1\4&3834d97&0&0008 was migrated.

Last Device Instance Id: PCI\VEN_10DE&DEV_13C0&SUBSYS_29833842&REV_A1\4&3834d97&0&0008
Class Guid: {4D36E968-E325-11CE-BFC1-08002BE10318}
Location Path: 
Migration Rank: 0x0
Present: true
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
    <EventID>440</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2018-01-19T20:23:40.102896700Z" />
    <EventRecordID>318</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="3104" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>DESKTOP-UEK5H0S</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_10DE&DEV_13C0&SUBSYS_29833842&REV_A1\4&3834d97&0&0008</Data>
    <Data Name="LastDeviceInstanceId">PCI\VEN_10DE&DEV_13C0&SUBSYS_29833842&REV_A1\4&3834d97&0&0008</Data>
    <Data Name="ClassGuid">{4D36E968-E325-11CE-BFC1-08002BE10318}</Data>
    <Data Name="LocationPath">
    </Data>
    <Data Name="MigrationRank">0x0</Data>
    <Data Name="Present">true</Data>
    <Data Name="Status">0x0</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          19/01/2018 21:23:10
Event ID:      430
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      DESKTOP-UEK5H0S
Description:
Device PCI\VEN_10DE&DEV_13C0&SUBSYS_29833842&REV_A1\4&3834d97&0&0008 requires further installation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
    <EventID>430</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2018-01-19T20:23:10.710791900Z" />
    <EventRecordID>268</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="176" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>DESKTOP-UEK5H0S</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_10DE&DEV_13C0&SUBSYS_29833842&REV_A1\4&3834d97&0&0008</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          19/01/2018 21:23:03
Event ID:      430
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      DESKTOP-UEK5H0S
Description:
Device PCI\VEN_10DE&DEV_13C0&SUBSYS_29833842&REV_A1\4&3834d97&0&0008 requires further installation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
    <EventID>430</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2018-01-19T20:23:03.898376200Z" />
    <EventRecordID>116</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="240" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>DESKTOP-UEK5H0S</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_10DE&DEV_13C0&SUBSYS_29833842&REV_A1\4&3834d97&0&0008</Data>
  </EventData>
</Event>

i dont remember trying any driver stuff last month
 

trents

Senior Member
Joined
Dec 27, 2008
I have never used BlueScreen Viewer so I can't comment on that. I see your video card driver is listed in all the verbage however. What happens if you take the card out and just use the onboard video? Do you still get crashes?
 
OP
P

Pollie

Registered
Joined
Jun 27, 2015
Location
Madrid, Spain
Thats a great question....
If i can get 50 fps on csgo ill try for a week. I cant take the card out. All rigid tubing. Im sure its ez to make it believe the card isnt there. Ill find a way.

I´m about to run prime. Can I hurt anything if I touched "ram stuff" in the bios? Should i reset it?


Temps are nominal after the crash. Do they drop really fast after load? I highly doubt it is thermal related. I increased pump speed a bit. I cant really see the flow because the water is pristine and the reservoir barely creates turbulence, but I think flow is nominal.
 
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P

Pollie

Registered
Joined
Jun 27, 2015
Location
Madrid, Spain
Getting crazy coil whine and electronic fuzz from the backplate side of the pc and somewhre in the middle inside while running prime95. cant locate it exactly. couldnt describe it.

Its doesnt sound right. it comes and goes. Maybe prime95 gives the CPU more work at times. No idea.

Should I stop the test? IMO it sounds like its in pain rather than under load. Do your PCs chrip and fuzz under load?
 

trents

Senior Member
Joined
Dec 27, 2008
Coil whine is not a threat in and of itself I don't think. It's just annoying.

Are either the CPU or the GPU overclocked? If so, as Atminside said, return them to stock and see if the crashing stops. It it does, the overclock probably wasn't stable. And it is not uncommon to have a marginally stable overclock become unstable with time.

Just make sure you monitor your core temps when running Prime95. Shouldn't hurt the equipment of core temps are not out of range. 85c for extended periods should hurt anything.
 

ATMINSIDE

Sim Racing Aficionado Co-Owner
Joined
Jun 28, 2012
It's a factory OC GPU, try setting it to the NVIDIA settings instead of the EVGA ones. I've seen that be an issue before.
 
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P

Pollie

Registered
Joined
Jun 27, 2015
Location
Madrid, Spain
Atminside you sniffed it out. Its the EVGA acx 2.0 superclocked one with the full ek block.

Stock card: 1126 Base Clock (MHz) 1216 Boost Clock (MHz).
"Super" Clocked: 1266 Base Clock (MHz) 1367 Boost Clock (MHz).

Theres a 140 MHz diffrence, so set offset to -140? Will boost clock decrease proportionally on its own or does it need a "-151" somewhere? Im gonna try that for a good week.

Paying extra for the SC pisses me off. I was warned on this forum.

Thanks for the input!
 

ATMINSIDE

Sim Racing Aficionado Co-Owner
Joined
Jun 28, 2012
I'd just roll with -140 on the core. Should be fine at that.
If this fixes the issue, you can RMA with EVGA.
 
OP
P

Pollie

Registered
Joined
Jun 27, 2015
Location
Madrid, Spain
Hi. I downclocked with afterburner - 100 mhz and no crashes in three days. Still, ive had streaks like theese before without the downclock, so I'll RMA the card if it performes correctly below the advertised speed for a week or so.

Is it normal to have little dips in, core clock, and mem clock? They occur every 45 seconds. Core goes from 1266 ot 1013 or even 860 mhz.

Gonna try some PUBG see if i can crash it D
 

ATMINSIDE

Sim Racing Aficionado Co-Owner
Joined
Jun 28, 2012
That sounds normal as long as you aren't seeing any framerate issues when the drops occur.