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“Sorry, I don’t work here.”

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I work retail too. Yes there is an unstoppable flow of ignorant customers. As long as they are nice/polite, I have no problem with them at all. However, it's the a-holes, arrogant, ignorant, hippocrits, and pompus customers whom take the cake.

As far as im concerned, the quality of the service provided by retail stores really suck. This is happens mainly because upper/lower management dont make very good choices. Training isnt enforced, employees are incompentent, or whatever the problem is... the corperation/chains' management is... how shall I say - elementary. Dont blame the poor sales guy because he has to deal with tons of people that are of the latter I've described, unless he is being an a-hole or something. :shifty-eyes:
 
Okay, I'll bite :)

I was a sales manager at Best Buy for quite a few years, back in the day. Sort of a fun job, but there were always the "interesting" customers/stories we had to deal with. Here's some of my favorites:

1.) REBATE GUY. Every Sunday morning, without fail, "rebate guy" would be waiting outside the doors at least 30 minutes before the store opened. He was a goofy looking guy - always wore the same leather jacket (summer/winter, didn't matter) and had the most unkempt looking mass of curly hair... half of which was grey, about a quarter was black, the other quarter brown. He was a tall, lanky fellow, with a look about him that made you wonder if he was either really smart, or a complete moron. In any case, this guy would invariably come over to the computer department, and would ask us about EVERY product that had rebates on it. "How much is the rebate for?" "How long is it good?" "Where can I find it?" This went on, and on, and on. The kicker? Never - not once, did he buy anything. That's right, this guy came in for at least 2 years straight, every week, asking about every rebate... yet he never bought a thing.

2.) "The computer expert" Often times, people would bring thier family "computer expert" to help them select the right machine. Of course, 90% of the time, this so called expert wouldn't know the difference between a PCI card and a roll of toilet paper. They would argue with us, spout out completely useless jargon, and end up convincing the customer that yes, that $399 Packard Bell computer was a GREAT deal!!! With friends like that...

3.) The Thugs. On day, I had these three guys come into our store. Not to sound mean or anything, but you could tell by looking at them that they weren't exactly CEO material. They were HUGE too... not one under 275, and I'm not talking about fat, these guys were beasts. They come strolling right up to the computer department, look at me, point at the most expensive computer we had at the time ($2000 just for the computer) and said, "We want 3 of these". I can't exactly tell them no, so I load them up on a cart, and direct them to the checkout. The main guy just gives me a devious grin, and they just walk right out of the store. That's right, just walk out. Right by the cashiers, right by security, and just cruise out to thier car. They load the machines up in an old beater Olds, (with no plates) and casually drive off. Not much we could do... I'm still "impressed" to this day at the guts required for that, and the completely calm way in which they blatently stole. These guys didn't even run, didn't try to hide thier faces... nothing. Worst part is? We never caught them!
 
ROFL... this thread if freakin' golden!


i'm 16 (almost 17) and have worked at a local grocery store since i was 14 (bling bling haha) and i've encountered countless numbers of just plain stupid people, that before they even attempt to look for a product, decide that they should ask me, when its on the shelf right next to them and then they give some half-assed response like "oh my god! if it wasn't for you i would've walked right pasted it!"


some people just get plain rude with me as well, when i'm perfectly polite to them - just the other day i was standing in the dairy dept (main. dept. that i work in) and was going over with a box of sargento cheese in my hands and as soon as i set down the box and open it up, i move closer to where it needs to go, which ends up being near a rather *large* woman

as soon as i open the box and pull out 2 bags of cheese, the lady is like "hey! i'm trying to shop here!" in a rude, annoying voice like i'm totally trying to block her from the shelf of products

i would've just LOVED to turn to her "well you know what b****, I'M TRYING TO WORK HERE!"



and probably the best thing ever, which happened during my first month working at the store, it doesn't really involve me, but just what i heard:

so theres a little girl, maybe 4 or 5 in one of the aisles sitting in the cart while her mom shops

the girl speaks up and randomly asks "mommy am i ever going to just disappear?"

the mom responds in a somewhat agrivated tone "no, you're not going to just disappear... i'd like you to, but its not going to happen"


thats probably one of the most disgusting things i've ever heard a parent tell their children in my life
 
-My Customer story of the month-
This average customer comes in on a thursday afternoon. He brings in a old discolored multi-function Brother laser printer. I think to myself thats one strange box. It looked like its never been touched or even opened... I observe from a distance that the factory seal is still intact. Then this customer goes to my co-worker and asks about where he could do a return, so he is directed to customer service. This customer then states he wishes to return the multi-func machine, so he hands over a discolored old-style reciept. The cashier then inspects the reciept and calls a manager over. After being brought up to date with what is going on the manager immediately responds, "No, I will not take this back". I'm on my break chilling in the back, having lost some interest as to what this quack customer is doing, The manager, my boss comes into the back where im at (there use to be a "Tech center" at my paticular store so this room is right outside), yells, "OMFG!" So, I'm like wtf? what happened? He explains that this stupid A-hole customer was trying to return a old-*** multi func from 1998! At this point I'm crackin up cuz not only did this customer not have common sense he was being an ignorant a-hole to a manager and a cashier for trying to return a 7-8 year old piece of junk (who wanted full credit and stated it said nothing about a 14 day return policywhen all the policy stuff on the reciept was faded away ROFL!)

All I can say is WOW. Glad i didnt have to deal with him. Customers have absolutely no common sense. Hell they can sense you know more then them and ask you questions so you can solve their woes and not give a dam about you like, "I'm more IMPORTANT than you" attitude, which happens to me at any retail store I goto. :temper: :temper: :temper: makes me wanna deck them right inbetween their eyes when they act so snotty/rude/arrogant/pompus/obnoxious attitude.
 
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