Symantec PCanywhere problem

[ArBiTaL 24]

Hi all,
Just got Symantec's PCanywhere, and i've got it working fine for remote connections across my LAN. HOWEVER, I cannot seem to get the "remote management" part to work. This appears to be the part where you can do such things as lock the screen and start services.

The ordinary logon for the computer works fine, but then you have to put in another login for the remote management section, which also asks for a domain. I enter the usual username and password.

I've looked in the help file, and it says as step 1 for entering logon credentials: In the Remote Management Properties window, on the Host Login Credentials tab, type your user name..
However, I do not HAVE the "Host login credentials" tab...

So, I'm just wondering how to get it to work... When I try and connect, I get this:

Even though I'm already connected to that computer for the normal connection...

Any ideas?

 

[Know Nuttin]

is the user you're connecting as a member of the Administrator's group in Windows?

 

[ArBiTaL 24]

I have tried to connect to one system in Windows XP, where that user is not an administrator, and one Win2K system where the logged in user WAS admin. No luck on either of them... The error notes about the username or password being incorrect, I was wondering if I maybe need to set something else up?

 

[Know Nuttin]

for the user you are logging in as and the particular session is created for, is that user an admin?

 

[ArBiTaL 24]

Yes, I'm an admin on this maching (the one I use most). On one of the machines, the user is an admin and one isn't. I have the same problem with both.

 

[Xenocide]

wow, just get vnc, its pcanywhere, but like 3megs, and a ton faster. this part might be hard though, its FREE

 

[ArBiTaL 24]

Lol, well i've kinda gone out and bought it now So I'd like to know how to use it.... I was assuming this would be a common problem but obviously not... I can't even take a look in the manual cos I got it on e-bay and it's OEM only (full legal thing, just no box or manual... but it was like £150 cheaper )

I have gone through the help file there.. no luck, because not only is it about as useless as most help files, but it even refers to tabs I don't have 0_o....