- Dec 13, 2005
Counter - I've had multiple MSI products over the years and one RMA - a netbook from when I was in college that stopped booting within warranty. Best RMA process I've had to date, from having an RMA number in hand within 48 hours to a quick (<2 week) turnaround to helping deal with Fedex in changing the delivery address. Everyone just has bad experiences occasionallyI only have 1 MSI product and have not had any issue. But from your story and then hearing others I will definitely move them down my list of preferred manufacturers.
I've Gigabyte on that list too and not just for the PSU fiasco. I have a motherboard from them that the bluetooth antenna started to cycle on and off every now and then. I messaged them and their response was update the BIOS. OK, nothing changed and this happened. Updated BIOS didn't fix it. So, I got a dongle. Eventually, I tried it again and it works. Probably a weird driver. I just didn't like their customer service. Too many manufacturers out there to rely on one with poor customer service.
But personally I haven't had to RMA much lately. Last thing had to be a 400GB Sandisk mSD card I had to send back due to files starting to corrupt and the card dropping from both my phone and a USB reader. But that was two years ago, had to be. Ended up grabbing a 512GB card on Black Friday/Cyber Monday while the 400GB card was "in the shop". Got a NIB 400GB card back, still use it these days in a flashdrive sized card reader as a slightly awkward, kinda fragile jump/install drive.