Ok, I caved in and bought a PSP about 2 months ago. Yes, I have the receipt even today. I don't play the device much though, a little bit of Rock Band and I got Dissidia Final Fantasy for Christmas so I'm playing that!
Today, I turn on the device and see this horizontal line at the top of the screen. It likes to be several colors, but one prominent one is bright red. Yep, I guess the screen decided to freak out or something. No, I haven't dropped the device or not, and thus the line is kinda weird.
So, I go over to the Sony site, go for Repair services, go to in warranty repair, they want to know "what is broken" via a selection area and screen is one option, just screen. Ok, answer that, was told my system is no longer covered by the warranty and it is $90 to fix it + tax + shipping.
What the!? Why isn't my device covered anymore? Since when is "any screen problem" magically my fault? What is the point of a warranty if they can wave it off at any time? What is the point of repair service when a used PSP slim is $120?
I'll call Sony tomorrow, likely get the same answer, likely have to buy another PSP (and this time, I am getting "accidental coverage" from Best Buy or something, since I know Sony will not care!). I just don't see how something which seems like it is clearly the fault of the device, likely a manufacturing defect, is magically my fault and thus I have to pay to have my device fixed or live with a long red line at the top of my device.
I didn't think getting warranty service would turn into this.
sigh
Today, I turn on the device and see this horizontal line at the top of the screen. It likes to be several colors, but one prominent one is bright red. Yep, I guess the screen decided to freak out or something. No, I haven't dropped the device or not, and thus the line is kinda weird.
So, I go over to the Sony site, go for Repair services, go to in warranty repair, they want to know "what is broken" via a selection area and screen is one option, just screen. Ok, answer that, was told my system is no longer covered by the warranty and it is $90 to fix it + tax + shipping.
What the!? Why isn't my device covered anymore? Since when is "any screen problem" magically my fault? What is the point of a warranty if they can wave it off at any time? What is the point of repair service when a used PSP slim is $120?
I'll call Sony tomorrow, likely get the same answer, likely have to buy another PSP (and this time, I am getting "accidental coverage" from Best Buy or something, since I know Sony will not care!). I just don't see how something which seems like it is clearly the fault of the device, likely a manufacturing defect, is magically my fault and thus I have to pay to have my device fixed or live with a long red line at the top of my device.
I didn't think getting warranty service would turn into this.
sigh