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WIN 10 installation problem "windows cannot read the <productkey> setting from t

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captainthrall

Member
Joined
Jun 24, 2016
WIN 10 installation problem "windows cannot read the <productkey> setting from t

I just put together a new computer.
Using my laptop, I bought a win 10 key, and went to Microsoft's get-windows page. This one: https://www.microsoft.com/en-us/software-download/windows10/?wa=wsignin1.0

I downloaded the media creation tool, created a USB drive, and booted with it on my new computer(for a clean installation). Immediately, I got an error message saying:

Windows cannot read the <productkey> setting from the unattend answer file.

At that point I can only click the "ok" button or the "x" - both cause my computer to restart. Then I just boot back into the same error message. I googled this issue and found dozens of various threads and forum posts, but none of them have any type of explanation or solution.

Any ideas?
 

knoober

Member
Joined
Mar 18, 2015
Try reformatting the USB stick and recreating the install media. Its one of the steps I would take anyway.

You said you bought a key for Win10.... not an upgrade install from an earlier version like Win7/8/8.1? Perhaps the media creation tool is only intended for upgrade installs and there is a differnet place to get install media for retail Win10? Something about your error seems like it might be looking for a product key to already be there and it isnt.
 
OP
captainthrall

captainthrall

Member
Joined
Jun 24, 2016
thanks for the tips!

I actually solved the problem. All I had to do was eject the DVD in my dvd drive and reset, then suddenly everything worked perfectly. Weird...

I probably shouldn't mention this, but before removing the DVD, I tried creating fresh USB install discs (3 times) and yes, each one took an hour or more to make. I would delete this thread so I don't broadcast my stupidity across the interwebs, but at some point another person may encounter the same problem I had.

EJECT ALL OF YOUR DISCS, CDS, FLOPPYS, BACKUPS, ETC ETC BEFORE YOU INSTALL WINDOWS 10 PEOPLE!
 

caddi daddi

Godzilla to ant hills
Joined
Jan 10, 2012
when you install an operating system you should only have the drive that you want to boot from installed because windows can, and often does, install part of itself on another drive it can access.
 

mistajones

New Member
Joined
Feb 2, 2017
thanks for the tips!

I actually solved the problem. All I had to do was eject the DVD in my dvd drive and reset, then suddenly everything worked perfectly. Weird...

I probably shouldn't mention this, but before removing the DVD, I tried creating fresh USB install discs (3 times) and yes, each one took an hour or more to make. I would delete this thread so I don't broadcast my stupidity across the interwebs, but at some point another person may encounter the same problem I had.

EJECT ALL OF YOUR DISCS, CDS, FLOPPYS, BACKUPS, ETC ETC BEFORE YOU INSTALL WINDOWS 10 PEOPLE!

You are a saint among mere mortals! Thank you for leaving this up. I just spent a few hours at work trying to get Windows 10 to install, then I found your thread. Thank you very much!
 

trents

Senior Member
Joined
Dec 27, 2008
I think it was assuming you had used optical media to install the OS because you had a disk in the drive. The installation process go cornfused!
 

Handy4u

New Member
Joined
Aug 17, 2017
Mate, thank you so much for this tip. It saved my life. I joined a few minutes ago just to say thank you. Cheers