Intel Comments on Fake Processors

March 7, 2010 Matt Ring News, Processors 20

[H]ard|OCP is reporting that Intel commented on the fake processors distributed by Newegg late last week:

Intel has been made aware of the potential for counterfeit i7 920 packages in the marketplace and is working to how many and/or where they are being sold. The examples we have seen are not Intel products but are counterfeits. Buyers should contact their place of purchase for a replacement and/or should contact their local law enforcement agency if the place of purchase refuses to help.

Newegg has yet to comment on Intel’s statement, which seems to contradict Newegg’s initial statement on Friday:

Newegg is aware of a shipping error that occurred with certain recent orders of the Intel Core i7-920 CPU. After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes instead of functional units. Our customer service team has already begun proactively reaching out to the affected customers. In line with our commitment to ensure total customer satisfaction, we are doing everything in our power to resolve the issue as soon as possible and with the least amount of inconvenience to our customers.

Once Newegg has fully investigated these incidents, they probably will give a more detailed explanation of how this happened. For now, stay tuned for more information. Big shout out to Kyle Bennett over at [H]ard|OCP for collecting these statements.

–mdcomp

About Matt Ring 143 Articles
Matt Ring has been part of the Overclockers.com community for 20+ years. He built his first computer at age 12 and has been hooked on computer hardware and overclocking ever since. For the past 10 years, Matt has worked in technology for internet and software companies. These days, Matt focuses on editing and behind the scenes work to keep Overclockers.com humming.

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Avatar of I.M.O.G.
I.M.O.G.

Glorious Leader

25,037 messages 4 likes
#1 Mar 08, 2010

Preliminary word from Newegg was received earlier this weekend, unfortunately I was out of town and hadn't gotten to the message any sooner. As is typical, Newegg is ensuring their customers are in good hands and the problem is taken care of:

Hi Matt,

We were notified of a batch of products from one of our suppliers which included counterfeit CPUs. Newegg would never intentionally stock nor sell counterfeit products and we have verified our remaining inventory is completely legitimate. Newegg is in the process of contacting all the customers who received these products and are offering a replacement with expedited shipping, or a full refund, whichever the customer is interested in.

Thank You,
Newegg Support

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Avatar of Brolloks
Brolloks

Benching Senior on Siesta, Premium Member #8

7,523 messages 7 likes
#2 Mar 08, 2010

Matt, appreciate Newegg's feedback, it is very unfortunate that Newegg's supplier, partner or distributor D&H is threatning people with legal action, would be good if Newegg can get them to stop doing that as it reflects badly on Newegg per se.

Link to where Hot Hardware reported such threats by D&H.
http://hothardware.com/News/Newegg-...plier-Threatens-Journalists-For-Reporting-It/

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Avatar of KonaKona
KonaKona

Trashcan Man Member

2,958 messages 0 likes
#3 Mar 08, 2010

Oh boy, this gets more fun by the second!

Next thing I know there are going to be men in suits showing up at everyones house n' stuff...

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Avatar of Shiggity
Shiggity

Member

4,429 messages 0 likes
#4 Mar 08, 2010

/generic PR

They didn't really say anything of value. Who knows if they'll ever figure out who really did it.

People are pointing fingers left and right though lol

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Avatar of Bobnova
Bobnova

Senior Member

20,964 messages 1 likes
#5 Mar 08, 2010

All newegg is doing now is pretending they didn't issue the press release saying they were Intel demo units.

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Shiggity

Member

4,429 messages 0 likes
#6 Mar 08, 2010

lol yeah that 'demo' product remark is costing them

Last time I checked a demo was a working CPU.

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hokiealumnus

Water Cooled Moderator

16,561 messages 25 likes
#7 Mar 08, 2010

I think what they meant by 'demo' is 'display unit'. The blanks used in retail stores that look like the product. They're used so shoplifters can grab and run but not with a real CPU. The release was ill-advised but didn't have ill intent except to get an explanation out there. They've agreed they are counterfeit now. Except for putting their foot in their mouth, they've handled this well. Their customers are being treated right and that's the most important part, at least IMHO.

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Avatar of Shiggity
Shiggity

Member

4,429 messages 0 likes
#8 Mar 08, 2010

Agreed, I still hold Newegg in the highest regard, just like before.

They'll continue getting my business.

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Avatar of Bobnova
Bobnova

Senior Member

20,964 messages 1 likes
#9 Mar 08, 2010

Yup, mine too. Could have done without being lied to, but given a corporate scandal you have to assume that at least half the statements are false.

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Avatar of ScottinIndy
ScottinIndy

Member

1,779 messages 0 likes
#10 Mar 08, 2010

I think what they meant by 'demo' is 'display unit'. The blanks used in retail stores that look like the product. They're used so shoplifters can grab and run but not with a real CPU. The release was ill-advised but didn't have ill intent except to get an explanation out there. They've agreed they are counterfeit now. Except for putting their foot in their mouth, they've handled this well. Their customers are being treated right and that's the most important part, at least IMHO.

I agree, Newegg worded the release poorly, I think you nailed what they were trying to say in regard to "demo".
The bottom line is Newegg has acted promptly to take care of duped customers. Their actions have spoken louder than any ill worded release.

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