mommyntheoc
New Member
- Joined
- Dec 16, 2008
On black Friday, I purchased the Garmin GPS 250 from Newegg for $99...I was so excited to actually be able to buy on in stock! Although I live only 30 miles away from Newegg's City of Industry location, the unit didn't arrive until the 8th (yes, 10 days). When I powered up the unit, there were screen defects - pixel issues - so I emailed Newegg. It took them 3 days to respond to my email (I tried calling but their phone line, toll free and local, both ring busy signal non-stop and the chat forum wasn't working). Anyways, they respond with an RMA return number and shipping label. Knowing this is a hot item this season, I emailed them again to insure they could send a replacement before Christmas because this was to be a surprise gift They said they would send a replacement and so I shipped the GPS back to them - it arrived back to them 2 days later and posted. A week later, a refund invoice appears in my email. I emailed them 3x because still the phones don't work there nor the chat...one week later, I am finally able to access the chat forum for their customer service. After nearly 2 hours on chat, they offer me a $35 credit for immediate purchase of their next higher unit, the Nuvi 255 (which is listed at the same price as the 250, which is out of stock - but they will not match the prices to the black friday special I paid). So I'm upset because of a few things.
1. The GPS was listed as a non-refundable sale...so they should not have refunded under any circumstance. They should substitute another GPS of similar value/functions if they are backordered.
2. They told me they were sending a replacement or I could've contacted Garmin and had a new unit replacement sent via warranty.
3. They will not contact Garmin for a shipment date of a new unit, and they said they already sent my unit to Garmin so they cannot send it back to me either.
4. Their policies on the newegg website state they will give the customer a substitution or refund on back ordered items, however they will contact the customer via email to allow them to choose. I was NEVER contacted.
The 255 I have requested they sub my unit with is the same unit except for 2 very minor things - the battery can last up to 1 hour longer - woohoo, who cares - and it says street names (of no use to me since I mute my GPS). I don't understand why newegg would violate their own policies, waste my time, and ruin our Christmas - refusing to right their wrongs. I am tempted to show up at their door to explain all of the above issues that happened on their behalf and the consequences of them. Any ideas how to get newegg to right their errors in this situation?
1. The GPS was listed as a non-refundable sale...so they should not have refunded under any circumstance. They should substitute another GPS of similar value/functions if they are backordered.
2. They told me they were sending a replacement or I could've contacted Garmin and had a new unit replacement sent via warranty.
3. They will not contact Garmin for a shipment date of a new unit, and they said they already sent my unit to Garmin so they cannot send it back to me either.
4. Their policies on the newegg website state they will give the customer a substitution or refund on back ordered items, however they will contact the customer via email to allow them to choose. I was NEVER contacted.
The 255 I have requested they sub my unit with is the same unit except for 2 very minor things - the battery can last up to 1 hour longer - woohoo, who cares - and it says street names (of no use to me since I mute my GPS). I don't understand why newegg would violate their own policies, waste my time, and ruin our Christmas - refusing to right their wrongs. I am tempted to show up at their door to explain all of the above issues that happened on their behalf and the consequences of them. Any ideas how to get newegg to right their errors in this situation?