- Joined
- Oct 6, 2002
- Location
- The Sunshine State
*RANT ON*
I have been a longtime Newegg customer....my first order was placed back in 2002.
My most recent experience really bothered me with Newegg. You see, Newegg advertises on a lot of items site-wide a "UPS 3 Day Guaranteed" shipping service. Sounds great, and I bet a lot of people end up buying an item because of this simple little phrase underneath the item they want to purchase.
The problem is, those orders that apparently have "UPS 3 Day Guaranteed" shipping, are actually being shipped out UPS Ground more often than not.
Now in my opinion, this is false advertising because, as most of us know, there is nothing guaranteed about UPS GROUND and the time frame is (5-7 business days).
What the Newegg rep told me was that orders are viewed and based on their destination and the item's warehouse origin, the shipping service is chosen.
So in my case, my item was shipped out from the New Jersey warehouse and I am in Florida. So Newegg shipped out my package via UPS GROUND on 12/28 (Tuesday). Here we are on 12/31 (Friday) and my package is in my city sitting at the UPS facility waiting to be delivered on Monday. Oh and I placed my order on Sunday with my Preferred Account....longest it has ever taken for Newegg to process my order, but that is besides the point.
Now, if my package would have been sent out with a "UPS 3 Day Guaranteed" shipping service, than my package would be out on the truck for delivery right now according to UPS.
In my opinion Newegg needs to get rid of the "UPS 3 Day Guaranteed" shipping service that they offer on a lot of items for free and start calling it free UPS Ground shipping, because that is what it really is anyways.
*RANT OFF*
I have been a longtime Newegg customer....my first order was placed back in 2002.
My most recent experience really bothered me with Newegg. You see, Newegg advertises on a lot of items site-wide a "UPS 3 Day Guaranteed" shipping service. Sounds great, and I bet a lot of people end up buying an item because of this simple little phrase underneath the item they want to purchase.
The problem is, those orders that apparently have "UPS 3 Day Guaranteed" shipping, are actually being shipped out UPS Ground more often than not.
Now in my opinion, this is false advertising because, as most of us know, there is nothing guaranteed about UPS GROUND and the time frame is (5-7 business days).
What the Newegg rep told me was that orders are viewed and based on their destination and the item's warehouse origin, the shipping service is chosen.
So in my case, my item was shipped out from the New Jersey warehouse and I am in Florida. So Newegg shipped out my package via UPS GROUND on 12/28 (Tuesday). Here we are on 12/31 (Friday) and my package is in my city sitting at the UPS facility waiting to be delivered on Monday. Oh and I placed my order on Sunday with my Preferred Account....longest it has ever taken for Newegg to process my order, but that is besides the point.
Now, if my package would have been sent out with a "UPS 3 Day Guaranteed" shipping service, than my package would be out on the truck for delivery right now according to UPS.
In my opinion Newegg needs to get rid of the "UPS 3 Day Guaranteed" shipping service that they offer on a lot of items for free and start calling it free UPS Ground shipping, because that is what it really is anyways.
*RANT OFF*