I have shopped at both places frequently the last few years and was never aware of their return policy until NOW!
I returned something at Sams Club without a receipt and was asked before I even showed my memebership card to give my drivers license which the persaon at customer return copied to an index card with my name and put in a little file box under the counter and ONLy then did she ask for my memebership card (which btw has pix on it for ID) and proccessed the return.
Upon that I protested to Sams Club headquarters and was told that's against their policy to keep personal data on file (Under Personal freedoms act).
Today I got a call from the local Sams Club Manager (becaus headquarters had send him an email) that he would erase my drivers license number but leave my name on file!
I ask around some more and found out that SamsClub & Walmarts combined returnpolicy is 3 returns inper 6 months without receipt. After that...who knows..!!! after that seems to be gray area what personal info allows them to ask the customer..and get away with
so people save your receipts otherwise they will write you down in their black book
I returned something at Sams Club without a receipt and was asked before I even showed my memebership card to give my drivers license which the persaon at customer return copied to an index card with my name and put in a little file box under the counter and ONLy then did she ask for my memebership card (which btw has pix on it for ID) and proccessed the return.
Upon that I protested to Sams Club headquarters and was told that's against their policy to keep personal data on file (Under Personal freedoms act).
Today I got a call from the local Sams Club Manager (becaus headquarters had send him an email) that he would erase my drivers license number but leave my name on file!
I ask around some more and found out that SamsClub & Walmarts combined returnpolicy is 3 returns inper 6 months without receipt. After that...who knows..!!! after that seems to be gray area what personal info allows them to ask the customer..and get away with
so people save your receipts otherwise they will write you down in their black book