- Joined
- Apr 29, 2010
- Location
- Central FL
I've been a Brighthouse cable internet customer since it was Roadrunner. Probably somewhere around 15 years or so but as anyone with their service knows they recently merged with Charter to become Spectrum. I've also paid about $60.00 monthly for my cable internet and while the speeds have changed over the years my price has stayed relatively the same until after the merge. Spectrum sent out a flier with new speed offers if I paid a little more. Honestly they were pretty good deals so I called them up. Well it turns out the new offer was only for people around the Tampa, FL area which I am not even close to so I couldn't get it. Nice bait and switch eh? The best part was that the "promo price" I have is expiring in March and my price is going to increase to $100.00. With this my speed will be increasing to 300mb which would be nice. The problem is that I can't swing $100 monthly for internet so I asked if I can keep my current price that I've paid for 15 years. I was promptly told no. It is a promo price so I can't keep it. I questioned how it's a promo price when I've been paying it for 15 years but was given no good reason other than the promo is ending. Basically I can cut my speed from my existing 100mb to 20mb and pay $45.00 or get the 300mb for $100.00. If I choose the 300mb route I have to pay a $130 install fee for the upgrade as well. In the end I downgraded my service.
My point of all this is to give everyone on Brighthouse/Charter/Spectrum a heads up to call and check your service. You may be part of this "promo" pricing and need to adjust your bill or you will be automatically moved to the $100 monthly service. Also if you are around the Tampa area you might be able to get the deal they sent a mailer about. Either way I would call to check your service and pricing.
My point of all this is to give everyone on Brighthouse/Charter/Spectrum a heads up to call and check your service. You may be part of this "promo" pricing and need to adjust your bill or you will be automatically moved to the $100 monthly service. Also if you are around the Tampa area you might be able to get the deal they sent a mailer about. Either way I would call to check your service and pricing.