- Joined
- Jan 10, 2001
I bought a 7600GT XXX in January 07. Good card for the 150 price delivered, registered with XFX, really just to keep a check on bios updates. Well there never were any, so I forgot about the website until last month when my card started acting up. Could no longer play BF with high settings, screen corrupted into weird colors and had big spots that just blacked out. Last week the fan died, had probably been going out for a while but I had no way to know for sure.I could no longer even use the computer so I removed and replaced the heat sink and fan. I would not normally do this but I needed to contact XFX. go to their website and I can log in but it does not show my card anymore but it does show an XFX rumble headset that is not mine. So I start a ticket with them,
In the Email that I sent, I attached the invoice from Tiger direct and explained that I had replaced the heatsink in order to use the card, but this did not seem important to them. I went and found the original box and sure enough the part and serial number had been written on the box by me, why? Only reason for this is to register the card, which I remember doing anyway.It is probably a glitch in their system but I don't care.
I actually found the problem on their website, just to see what happened I went back and tried to re-register the card. Again it added another rumble headset to my list of products. Only reason I can see for this is that they deleted the product number from their database along with my original registration.
Be aware that if you pay more for a card because of the warranty, it may not be honored. Be very wary of dealing with them, I have certainly bought my last XFX product. I ordered another cheap card from NewEgg and am done with XFX.
I am not sure what is with the timestamps but this was all done within one hour, before 5.00 pm.[ 2/2/2009 6:50:26 PM] I registered my video card when I purchased it, it is going bad. You only show my products as a ga-ch01-so 100ng, which I don`t have. I have a 7600gt sn# hwh xxxxxx
[BRIAN 2/2/2009 7:05:24 PM] Hi jeff, thanks for the message. Please email a copy of the receipt to:[email protected] with the ticket number as the subject. We will need to verify that the card is still under warranty. What is going on with the 7600GT? Keep us posted. Thanks, Brian.
[BRIAN 2/2/2009 10:16:24 PM] Hi Jeff, I got the email and unfortunately, it looks like the card is out of warranty. The product you registered was registered on 9/6/08 which is over the initial 30 days of purchase. You would have a 2 year warranty on the card that would have ended on 1/18/09. We will not be able to warranty the card at this time. Thanks, Brian.
[ 2/2/2009 11:08:34 PM] So much for the Lifetime warranty located on this page http://www.tigerdirect.com/applicati...?Sku=P450-7870. This is not a vibration headset and it most certainly was registered within the first 30 days.
In the Email that I sent, I attached the invoice from Tiger direct and explained that I had replaced the heatsink in order to use the card, but this did not seem important to them. I went and found the original box and sure enough the part and serial number had been written on the box by me, why? Only reason for this is to register the card, which I remember doing anyway.It is probably a glitch in their system but I don't care.
I actually found the problem on their website, just to see what happened I went back and tried to re-register the card. Again it added another rumble headset to my list of products. Only reason I can see for this is that they deleted the product number from their database along with my original registration.
Be aware that if you pay more for a card because of the warranty, it may not be honored. Be very wary of dealing with them, I have certainly bought my last XFX product. I ordered another cheap card from NewEgg and am done with XFX.