HD probs Sager NP8760

[Dawgdoc]

Hello.

Im having issues with a Sager Clevo NP8760 purchase from xoticpc xmas 2010.

Current specs listed at the end.

This laptop suddenly started not working, and when rebooted would give a black screen and not boot into windows.

I tried performing a system recovery of the boot files, and even a clean reinstall but the problem I am having is that the laptop is not recognizing the hard drive outside of BIOS.

When I go into BIOS it correctly recognizes the hard drive, but cannot locate any windows files to recover, and cant install new windows files due to the lack of recognition of the HD.

Its a seagate momentus hard drive. I got the info out of bios and googled win7 STxxxxxxxxxx drivers and downloaded the drivers, loaded them in per the instructions given on the recovery tool, and still nothing.

Any suggestions?

Here are the specs for the computer in question and thanks in advance.

Sager NP8760 (Built on Clevo W870CU) Custom Gaming Laptop
- Current Promotion: Student Promotions! Ask us about our Cash Discounts or FREE Promotional Items & Accessory Bundles for Students - Up to 50% OFF! - Student Verification Required for Promotion
- Display: 17.3" FHD LED Backlit 16:9 "Glare Type" Super Clear Ultra Bright Glossy Screen (1920x1080)
- Dead Pixel Warranty: Standard Dead Pixel Policy
- Processor: Intel® Core™ i5-580M, 2.66-3.33GHz, (3MB L3 cache)
- Thermal Compound: - IC Diamond Thermal Compound - CPU + GPU
- Graphics Video Card: nVidia GeForce GTX 460M 1,536MB PCI-Express GDDR5 DX11
- External Display Video Adapters: No Video Adapter
- Ram: ~ 8,192MB DDR3 1333MHz Dual Channel Memory (2 SODIMMS)
- Exterior Finish: Standard Finish
- Optical Drive: ~Combo 8x8x6x4x Dual Layer DVD +/-R/RW 5x DVD-RAM 24x CD-R/RW Drive w/Softwares
- Primary Hard Drive: ~ 750GB 7200RPM (Serial-ATA II 300 - 16MB Cache)
- Second Hard Drive: None Standard -
- Raid: HDD Raid Settings - OFF
- External Hard Drive (Back Up): No Back Up Hard Drive
- Back Up Software: No Back Up Software
- Floppy Drive: No Floppy Drive
- Memory Card Reader: Internal 7-in-1 Card Reader (MS/MS Pro/MS Duo/MS Pro Duo/SD/Mini-SD/MMC/RS)
- Bluetooth: Internal Bluetooth + EDR
- Wireless Network: Intel® Ultimate-N 6300 - 802.11A/B/G/N Wireless LAN Module
- Wireless Network Accessories: No Network Accessory
- Camera: Built in 2.0 Megapixel Camera
- TV Tuner: No TV Tuner
- Sound Card: Sound Blaster Compatible 3D Audio - Included
- Case: Basic Black Business Case - Included
- Battery: 11.1V Smart Li-Polymer battery pack 3800mAh, 42.18Wh
- Car Adapter: No Car Adapter
- Spare AC Adapter: None Standard*
- Port Replicator / Dock / Adapters: No Dock/Hub/Adapter
- Fingerprint Reader: Integrated Fingerprint Reader
- Mouse / Keyboard Accessories: No External Keyboard or Mouse
- Notebook Cooler: No Notebook Cooler
- Operating System: ~Windows 7 Home Premium 64-Bit Installed (64&32-Bit CD Included) w/ Drivers & Utilities CD's
- Microsoft Office Software: No Office Software
- Software Bundle (Not Installed): No Software Bundle
- Warranty: 3 Year Labor* 1 Year Parts Warranty Lifetime -24/7 DOMESTIC Based- Toll Free Telephone Tech Support (Labor Warranty through Xotic PC
Includes FREE Shipping Both Ways for Warranty Repairs
- Xotic Gear: No Xotic PC Gear

 

[Automata]

Welcome back, haven't seen you in a long time.

You won't need drivers for the disk, that is only for controllers that it doesn't have built into Windows. Since it has Windows 7, it should be recognized.

Can you pull the disk out and try it in a desktop computer? It might be broken, even if it is recognized in the BIOS.

 

[Dawgdoc]

Corey! Wassup man long time no see

I have a different seagate momentus i can try in this laptop though if no software fixes can be suggested.

 

[Automata]

Not too much, just working on projects and "working" in general.

Since it seems to be having issues reading the drive, I would start with a different one, if you have it. If both do it, then you know it is probably not the drive(s) themselves.