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I had Ethernet internet failure with windows 10 KB4493509 update.
- Thread starter wingman99
- Start date
- Thread Starter
- #3
I have been looking into it and the update is for April 9, 2019—KB4493509 (OS Build 17763.437) LINK: https://support.microsoft.com/en-us/help/4493509/windows-10-update-kb4493509 and I have 1809 (OS Build 17763.379) Do you think the OS Build difference would cause a problem?
Do you have KB4493509 update and what OS Build do you have?
Do you have KB4493509 update and what OS Build do you have?
- Thread Starter
- #6
I started a thread on the Microsoft help forum and Independent Advisor said "Yes, your system should have that update, it will bring your system up to 17763.437
If you are having difficulty with your Internet, you can hide that particular update and wait on the next one, which will hopefully be compatible with your system . ."
The uncanny part is I can't find other folks with my Ethernet Intel i219-v and the KB4493509 update.
- Joined
- Dec 6, 2010
Only thing I can think of is the KB4493509 update is installing new drivers for the NIC and it's bugged.
Check out these screen shots to disable Win 10 form updating the hardware drivers. Make sure you have icon view set in control panel.
Check out these screen shots to disable Win 10 form updating the hardware drivers. Make sure you have icon view set in control panel.
- Joined
- Dec 27, 2008
I find with my customer base that Microsoft updates sometimes break either wifi or ethernet. Sometimes removing the device in Device Manger and then letting it find the driver again and reinstall itself will fix the issue. Kind of serves to reshuffle things I think.
- Thread Starter
- #10
I installed and uninstalled the update twice and my PC is working fine now without the update. I have conversed with 2 people with the same Ethernet Intel i219-v who did not receive the KB4493509 update on patch Tuesday. I believe there is something going on with the update not being delivered to everyone.
- Thread Starter
- #13
Well I tried the windows 10 KB4493509 update again with resetting network device and that did not fix the Ethernet connection. Then I uninstalled the windows 10 KB4493509 update and that did not restore the Ethernet connection. I was thinking it was a OS problem, so I did a clean install of window 10 and that did not resolve the internet Ethernet connection problem. Now I'm thinking it is a Ethernet network controller problem, so I ordered a new Intel EXPI9301CTBLK 10/100/1000Mbps PCI-Express Network Adapter. Hopefully that will fix the PC?
The type isnt relevant... but just for testing and when things like this happen.
You shipping the mobo with lead in the package? I'd be floored if it cost more than $20 to ship a board like that from where you are to Cali... it should even fit priority medium flat rate... $15.
Edit: but I get it... time and hassle. In an perfect world we'd have an extra mobo, lol.
You shipping the mobo with lead in the package? I'd be floored if it cost more than $20 to ship a board like that from where you are to Cali... it should even fit priority medium flat rate... $15.
Edit: but I get it... time and hassle. In an perfect world we'd have an extra mobo, lol.
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- Thread Starter
- #20
Well I was using my laptop for about a week on the Ethernet cable I had connected to my desktop PC and it was a fine connection for the week. So yesterday I unplugged the Ethernet cable to my laptop and plugged into my desktop PC and everything is working fine, even with windows 10 KB4493509 update. Now it's looking like I wasted $33.99 on a NIC. It just boggles my mind why I could not get a IP on my network before with this desktop PC?
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