If your having Problems with the ATI Radeon 9700 Pro and Windows XP Pro read here
I got this from ATI in an e-mail, I wa trying to find something else out, but I guess this might help other people here that are having problems with this card and windows xp xpro.
===================================================================
Based on our experience, games issues are usually due to system configuration
errors.
We believe that you may find your issue addressed at our Games FAQ section on
our web site located at:
http://www.ati.com/support/faq/games.html
If you have one of our Radeon products, then please visit:
http://www.ati.com/support/products/pc/radeon/radeonissues.html
If your issue is still unresolved, you should consider trying some of the most
common troubleshooting steps listed below.
You may also consider using the new SEARCH ATI function on our web site. It can
be found at:
http://www.ati.com/search/index.html
Regards,
Customer Service Canada
ATI Technologies, Inc.
http://www.ati.com
===================================================================
Prior to trying the suggestions listed below, ensure that the following are
true:
1. The most current display driver is installed for your ATI product, see the
following link for updated drivers: http://www.ati.com/support/driver.html
2. The most current version of DirectX is installed. DirectX can be found on the
Microsoft website at
http://www.microsoft.com/directx/homeuser/downloads/default.asp.
3. The most current patches and fixes are installed for the game. You will be
able to locate any updates on the Game Manufacturers website.
4. You may want to try downloading and installing GLSetup for more OpenGL
support. GLSetup can be found at http://www.glsetup.com.
5. The most current sound card drivers are installed.
Once all the updates have been applied, try testing the game.
--------------------------------------------------------------------------------
RADEON 9700 PRO 128MB - Direct3D games experience hangs or display corruption.
The system may lock up or display corruption in certain scenes when playing the
following Direct3D games:
- Battlefield 1942
- Mafia
- The Thing
To workaround this issue, obtain and install the appropriate Direct3D component
update for your OS:
- Windows XP - WXP-3DUAG-0121-PATCH.EXE
( <http://download.ati.com/drivers/wxp-3duag-0121-patch.exe> )
- Windows 2000 - W2K-3DUAG-0121-PATCH.EXE
( <http://download.ati.com/drivers/w2k-3duag-0121-patch.exe> )
- Windows 98/ME - WME-3DUAG-0121-PATCH.EXE
( <http://download.ati.com/drivers/wme-3duag-0121-patch.exe> )
This patch is for RADEON 9700 Series products and should be applied to the
following driver versions,
This package will OVERWRITE the version of the ATI D3D display driver components
that are currently installed on your system.
We recommend that you start Windows in SAFE MODE in order to install this patch.
Note: The README file that accompanies the patch is out of date, but is
applicable for CATALYST(TM) 02.3.
> Learn more <http://www.ati.com/support/infobase/4081.html>
--------------------------------------------------------------------------------
Spider Solitaire hangs when game is won.
To correct this issue, download and install CATALYST(TM) 02.3 or higher.
( <http://www.ati.com/support/driver.html> )
> Learn more <http://www.ati.com/support/infobase/4076.html>
--------------------------------------------------------------------------------
DirectX Applications are limited to 60 Hz in Windows 2000 and Windows XP.
To work around this issue, Microsoft Knowledge Base Article Q284218 - Method 6
recommends overriding the refresh rate using the DirectX Diagnostics Utility
(DXDIAG).
NOTE: If you change the video refresh rate to a setting that is not supported by
your monitor, you can damage your monitor. Check the documentation for your
monitor or contact the manufacturer of your monitor to determine compatible
refresh rates before you change the default refresh rate setting for your video
adapter.
To change the default refresh rate setting in Dxdiag, follow these steps:
1) Click Start, and then click Run.
2) In the Open box, type dxdiag.exe, and then click OK.
3) On the More Help tab, click Override.
4) Click Override Value, type a refresh rate setting in the Override Value box
that is supported by both your video adapter and your monitor, and then click
OK. Try one value at a time.
5) Click Exit.
NOTE: Typical values are 60, 62, 72, 75.
--------------------------------------------------------------------------------
Spider-Man: The Movie - "You must have a TNL capable 3D card to play this game."
message.
This games requires a TNL capable 3D graphics card. All Radeon 7200 or higher
graphic boards support TNL.
All Rage 128 PRO and lower graphic boards do not support TNL.
For more information please visit the following links:
Activision Support -
https://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/home.php
"You must have a TNL capable 3D card to play this game." Article 8293 -
https://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_faqid=8293
--------------------------------------------------------------------------------
When I run the game, I get a black screen and the game fails or exits back to
the desktop.
Assuming that all the above updates have been applied, try the following.
1. Try toggling the refresh rate, color depth and resolution to 800x600, 16bits
at 60Hz. (Try other resolution, color depth and refresh rate combinations).
2. Try temporarily disabling the sound card. (Or removing it from the system)
3. Ensure that the Graphics Hardware Slider is set to FULL
4. Try toggling DMA for the Hard Drive(s) and CD/DVD ROM Drive(s).
--------------------------------------------------------------------------------
You may experience problems attempting to run DirectX/Direct3D based
applications/games if the monitor type is set to "default" or "unknown".
To correct this issue, select a Windows provided monitor type which matches the
monitor in use or check with the monitor manufacturer for an appropriate monitor
INF file.
> learn more http://www.ati.com/support/infobase/3579.html
--------------------------------------------------------------------------------
Lower Frame Rates running TRUFORM enhanced games on cards which do not support
TRUFORM in hardware.
If your graphics adapter does not support TRUFORM in hardware, and your game
allows TRUFORM to be rendered in software,
you may choose to disable TRUFORM. Please see the game's documentation for
details on disabling TRUFORM support.
For Half-Life: Counter-Strike, you may toggle Truform using the following
methods:
Open the console in the game (~) and type the following:
ati_npatch 0 (turns Truform OFF)
ati_npatch 1 (turns Truform ON)
> learn more http://www.ati.com/support/infobase/3945.html
--------------------------------------------------------------------------------
DX7_createzbuffer error running Need for Speed 5: Porsche Unleashed
To correct this issue, change the "Z-buffer bit depths" from "16; 24" to "16;
24; 32" in the ATI D3D tab in Display Properties..
> learn more http://www.ati.com/support/infobase/3677.html
--------------------------------------------------------------------------------
Quake III Arena - display is dark under Windows 2000
To correct this issue, enable the brightness slider in Quake III Arena.
> learn more http://www.ati.com/support/infobase/3700.html
--------------------------------------------------------------------------------
Unable to run some OpenGL software under Windows 9x/ME in dual monitor
configurations
> learn more http://www.ati.com/support/infobase/3235.html
--------------------------------------------------------------------------------
Intermittent hangs running 3D applications on some VIA KX/KT-133 based Athlon
systems in Windows 2000
This issue affects RADEON products in Windows 2000 on some Athlon systems using
motherboards based on the VIA KX/KT-133 chipset.
> learn more http://www.ati.com/support/infobase/3719.html
--------------------------------------------------------------------------------
Multi-colored line appears down the right side of the screen in some programs
when Anti-Aliasing is enabled.
To correct this issue under Windows 98/ME, obtain and install RADEON Display
Driver version 4.13.7075 or higher.
( http://www.ati.com/support/products/pc/radeon/radeondrivers.html )
> learn more http://www.ati.com/support/infobase/3696.html
--------------------------------------------------------------------------------
Menus appear in upper left corner of display when Anti-Aliasing enabled
To correct this issue under Windows 98/ME, obtain and install RADEON Display
Driver version 4.13.7075 or higher.
( http://www.ati.com/support/products/pc/radeon/radeondrivers.html )
--------------------------------------------------------------------------------
Error messages and/or display corruption running games after updating Display
Drivers when using older versions of DirectX
To correct this issue, obtain and install the most current version of DirectX.
Learn more about this at http://www.ati.com/support/infobase/3620.html
--------------------------------------------------------------------------------
System hangs, freezes, or reboots while running a 3D game:
This issue may be related to the allocation of resources, particularly IRQs.
You want to ensure that the ATI display adapter IS assigned and NOT sharing an
IRQ. Use the following webpage to check for possible IRQ sharing or
configuration issues.
For Windows 98 and Windows ME users please see the following page:
http://www.ati.com/support/infobase/howtowin98meirq.html
For Windows 2000 and Windows XP users please see the following page:
http://www.ati.com/support/infobase/howtowin2kxpirq.html
--------------------------------------------------------------------------------
BIOS update/settings:
You may consider using these settings in your BIOS to help troubleshoot your
issue. If you are changing any of the options in your BIOS, please be sure to
note what you are changing and what it was set to initially.
NOTE: These options may vary depending on the type/version of your system. You
may or may not have all these options. Please consider changing the settings
that correspond to those listed below.
- Video BIOS Shadow and Video BIOS Cacheable - DISABLED
- C8000-CBFFFF Shadow and CC000-CFFFF - DISABLED
- AGP Aperture size - 64 MB
- AGP Turbo - DISABLED
- VGA Frame Buffer and Primary Frame Buffer - DISABLED
- PnP OS installed - YES
- Assign IRQ for VGA - ENABLED
- Resource Control - AUTO
- AGP Bus Mastering - ENABLED
- VGA Palette Snooping - DISABLED
- Disable any UCSW or Write Combine options in the CMOS
- Disable any manual configuration of PCI by setting these options to AUTO
- System Bios Cacheable - DISABLED
- Video BIOS Mode Cache - UC
- Try lowering the AGP support (i.e. from AGP 8X/4X to AGP 2X).
If this resolves the issue, you may consider contacting the motherboard/chipset
vendor for more information regarding the GART support available on the
motherboard/chipset.
--------------------------------------------------------------------------------
If your Graphic adapter is a Rage 128, check the ATI Direct 3D Tab In 'Advanced
Display Properties' :
Please disable 'Wait for vertical sync'and change the Z-Buffer Depth to 16-bit
to increase game compatibility
--------------------------------------------------------------------------------
Ensure that the Graphics Hardware Slider is not set to NONE.
Windows 9X/ME
1. Right-Click the DESKTOP and select PROPERTIES
2. Select the SETTINGS TAB and then the ADVANCED BUTTON
3. Select the PERFORMANCE TAB
4. Adjust the SLIDER as needed
Windows 2000/XP
1. Right-Click the DESKTOP and select PROPERTIES
2. Select the SETTINGS TAB and then the ADVANCED BUTTON
3. Select the TROUBLESHOOT TAB
4. Adjust the SLIDER as needed
--------------------------------------------------------------------------------
Check for DirectX Feature support:
1. Select START and then RUN
2. Type DXDIAG and then select the OK button
3. Select the DISPLAY TAB
4. DirectDraw and Direct3D should be enabled (AGP Texturing should be available
if the display adapter is AGP)
If any of the above components are listed as DISABLED please enable them and
restart the system.
If any of the above components are listed as NOT AVAILABLE reload DirectX, the
ATI display drivers, and your AGP chipset drivers (if necessary)
===================================================================
I got this from ATI in an e-mail, I wa trying to find something else out, but I guess this might help other people here that are having problems with this card and windows xp xpro.
===================================================================
Based on our experience, games issues are usually due to system configuration
errors.
We believe that you may find your issue addressed at our Games FAQ section on
our web site located at:
http://www.ati.com/support/faq/games.html
If you have one of our Radeon products, then please visit:
http://www.ati.com/support/products/pc/radeon/radeonissues.html
If your issue is still unresolved, you should consider trying some of the most
common troubleshooting steps listed below.
You may also consider using the new SEARCH ATI function on our web site. It can
be found at:
http://www.ati.com/search/index.html
Regards,
Customer Service Canada
ATI Technologies, Inc.
http://www.ati.com
===================================================================
Prior to trying the suggestions listed below, ensure that the following are
true:
1. The most current display driver is installed for your ATI product, see the
following link for updated drivers: http://www.ati.com/support/driver.html
2. The most current version of DirectX is installed. DirectX can be found on the
Microsoft website at
http://www.microsoft.com/directx/homeuser/downloads/default.asp.
3. The most current patches and fixes are installed for the game. You will be
able to locate any updates on the Game Manufacturers website.
4. You may want to try downloading and installing GLSetup for more OpenGL
support. GLSetup can be found at http://www.glsetup.com.
5. The most current sound card drivers are installed.
Once all the updates have been applied, try testing the game.
--------------------------------------------------------------------------------
RADEON 9700 PRO 128MB - Direct3D games experience hangs or display corruption.
The system may lock up or display corruption in certain scenes when playing the
following Direct3D games:
- Battlefield 1942
- Mafia
- The Thing
To workaround this issue, obtain and install the appropriate Direct3D component
update for your OS:
- Windows XP - WXP-3DUAG-0121-PATCH.EXE
( <http://download.ati.com/drivers/wxp-3duag-0121-patch.exe> )
- Windows 2000 - W2K-3DUAG-0121-PATCH.EXE
( <http://download.ati.com/drivers/w2k-3duag-0121-patch.exe> )
- Windows 98/ME - WME-3DUAG-0121-PATCH.EXE
( <http://download.ati.com/drivers/wme-3duag-0121-patch.exe> )
This patch is for RADEON 9700 Series products and should be applied to the
following driver versions,
This package will OVERWRITE the version of the ATI D3D display driver components
that are currently installed on your system.
We recommend that you start Windows in SAFE MODE in order to install this patch.
Note: The README file that accompanies the patch is out of date, but is
applicable for CATALYST(TM) 02.3.
> Learn more <http://www.ati.com/support/infobase/4081.html>
--------------------------------------------------------------------------------
Spider Solitaire hangs when game is won.
To correct this issue, download and install CATALYST(TM) 02.3 or higher.
( <http://www.ati.com/support/driver.html> )
> Learn more <http://www.ati.com/support/infobase/4076.html>
--------------------------------------------------------------------------------
DirectX Applications are limited to 60 Hz in Windows 2000 and Windows XP.
To work around this issue, Microsoft Knowledge Base Article Q284218 - Method 6
recommends overriding the refresh rate using the DirectX Diagnostics Utility
(DXDIAG).
NOTE: If you change the video refresh rate to a setting that is not supported by
your monitor, you can damage your monitor. Check the documentation for your
monitor or contact the manufacturer of your monitor to determine compatible
refresh rates before you change the default refresh rate setting for your video
adapter.
To change the default refresh rate setting in Dxdiag, follow these steps:
1) Click Start, and then click Run.
2) In the Open box, type dxdiag.exe, and then click OK.
3) On the More Help tab, click Override.
4) Click Override Value, type a refresh rate setting in the Override Value box
that is supported by both your video adapter and your monitor, and then click
OK. Try one value at a time.
5) Click Exit.
NOTE: Typical values are 60, 62, 72, 75.
--------------------------------------------------------------------------------
Spider-Man: The Movie - "You must have a TNL capable 3D card to play this game."
message.
This games requires a TNL capable 3D graphics card. All Radeon 7200 or higher
graphic boards support TNL.
All Rage 128 PRO and lower graphic boards do not support TNL.
For more information please visit the following links:
Activision Support -
https://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/home.php
"You must have a TNL capable 3D card to play this game." Article 8293 -
https://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_faqid=8293
--------------------------------------------------------------------------------
When I run the game, I get a black screen and the game fails or exits back to
the desktop.
Assuming that all the above updates have been applied, try the following.
1. Try toggling the refresh rate, color depth and resolution to 800x600, 16bits
at 60Hz. (Try other resolution, color depth and refresh rate combinations).
2. Try temporarily disabling the sound card. (Or removing it from the system)
3. Ensure that the Graphics Hardware Slider is set to FULL
4. Try toggling DMA for the Hard Drive(s) and CD/DVD ROM Drive(s).
--------------------------------------------------------------------------------
You may experience problems attempting to run DirectX/Direct3D based
applications/games if the monitor type is set to "default" or "unknown".
To correct this issue, select a Windows provided monitor type which matches the
monitor in use or check with the monitor manufacturer for an appropriate monitor
INF file.
> learn more http://www.ati.com/support/infobase/3579.html
--------------------------------------------------------------------------------
Lower Frame Rates running TRUFORM enhanced games on cards which do not support
TRUFORM in hardware.
If your graphics adapter does not support TRUFORM in hardware, and your game
allows TRUFORM to be rendered in software,
you may choose to disable TRUFORM. Please see the game's documentation for
details on disabling TRUFORM support.
For Half-Life: Counter-Strike, you may toggle Truform using the following
methods:
Open the console in the game (~) and type the following:
ati_npatch 0 (turns Truform OFF)
ati_npatch 1 (turns Truform ON)
> learn more http://www.ati.com/support/infobase/3945.html
--------------------------------------------------------------------------------
DX7_createzbuffer error running Need for Speed 5: Porsche Unleashed
To correct this issue, change the "Z-buffer bit depths" from "16; 24" to "16;
24; 32" in the ATI D3D tab in Display Properties..
> learn more http://www.ati.com/support/infobase/3677.html
--------------------------------------------------------------------------------
Quake III Arena - display is dark under Windows 2000
To correct this issue, enable the brightness slider in Quake III Arena.
> learn more http://www.ati.com/support/infobase/3700.html
--------------------------------------------------------------------------------
Unable to run some OpenGL software under Windows 9x/ME in dual monitor
configurations
> learn more http://www.ati.com/support/infobase/3235.html
--------------------------------------------------------------------------------
Intermittent hangs running 3D applications on some VIA KX/KT-133 based Athlon
systems in Windows 2000
This issue affects RADEON products in Windows 2000 on some Athlon systems using
motherboards based on the VIA KX/KT-133 chipset.
> learn more http://www.ati.com/support/infobase/3719.html
--------------------------------------------------------------------------------
Multi-colored line appears down the right side of the screen in some programs
when Anti-Aliasing is enabled.
To correct this issue under Windows 98/ME, obtain and install RADEON Display
Driver version 4.13.7075 or higher.
( http://www.ati.com/support/products/pc/radeon/radeondrivers.html )
> learn more http://www.ati.com/support/infobase/3696.html
--------------------------------------------------------------------------------
Menus appear in upper left corner of display when Anti-Aliasing enabled
To correct this issue under Windows 98/ME, obtain and install RADEON Display
Driver version 4.13.7075 or higher.
( http://www.ati.com/support/products/pc/radeon/radeondrivers.html )
--------------------------------------------------------------------------------
Error messages and/or display corruption running games after updating Display
Drivers when using older versions of DirectX
To correct this issue, obtain and install the most current version of DirectX.
Learn more about this at http://www.ati.com/support/infobase/3620.html
--------------------------------------------------------------------------------
System hangs, freezes, or reboots while running a 3D game:
This issue may be related to the allocation of resources, particularly IRQs.
You want to ensure that the ATI display adapter IS assigned and NOT sharing an
IRQ. Use the following webpage to check for possible IRQ sharing or
configuration issues.
For Windows 98 and Windows ME users please see the following page:
http://www.ati.com/support/infobase/howtowin98meirq.html
For Windows 2000 and Windows XP users please see the following page:
http://www.ati.com/support/infobase/howtowin2kxpirq.html
--------------------------------------------------------------------------------
BIOS update/settings:
You may consider using these settings in your BIOS to help troubleshoot your
issue. If you are changing any of the options in your BIOS, please be sure to
note what you are changing and what it was set to initially.
NOTE: These options may vary depending on the type/version of your system. You
may or may not have all these options. Please consider changing the settings
that correspond to those listed below.
- Video BIOS Shadow and Video BIOS Cacheable - DISABLED
- C8000-CBFFFF Shadow and CC000-CFFFF - DISABLED
- AGP Aperture size - 64 MB
- AGP Turbo - DISABLED
- VGA Frame Buffer and Primary Frame Buffer - DISABLED
- PnP OS installed - YES
- Assign IRQ for VGA - ENABLED
- Resource Control - AUTO
- AGP Bus Mastering - ENABLED
- VGA Palette Snooping - DISABLED
- Disable any UCSW or Write Combine options in the CMOS
- Disable any manual configuration of PCI by setting these options to AUTO
- System Bios Cacheable - DISABLED
- Video BIOS Mode Cache - UC
- Try lowering the AGP support (i.e. from AGP 8X/4X to AGP 2X).
If this resolves the issue, you may consider contacting the motherboard/chipset
vendor for more information regarding the GART support available on the
motherboard/chipset.
--------------------------------------------------------------------------------
If your Graphic adapter is a Rage 128, check the ATI Direct 3D Tab In 'Advanced
Display Properties' :
Please disable 'Wait for vertical sync'and change the Z-Buffer Depth to 16-bit
to increase game compatibility
--------------------------------------------------------------------------------
Ensure that the Graphics Hardware Slider is not set to NONE.
Windows 9X/ME
1. Right-Click the DESKTOP and select PROPERTIES
2. Select the SETTINGS TAB and then the ADVANCED BUTTON
3. Select the PERFORMANCE TAB
4. Adjust the SLIDER as needed
Windows 2000/XP
1. Right-Click the DESKTOP and select PROPERTIES
2. Select the SETTINGS TAB and then the ADVANCED BUTTON
3. Select the TROUBLESHOOT TAB
4. Adjust the SLIDER as needed
--------------------------------------------------------------------------------
Check for DirectX Feature support:
1. Select START and then RUN
2. Type DXDIAG and then select the OK button
3. Select the DISPLAY TAB
4. DirectDraw and Direct3D should be enabled (AGP Texturing should be available
if the display adapter is AGP)
If any of the above components are listed as DISABLED please enable them and
restart the system.
If any of the above components are listed as NOT AVAILABLE reload DirectX, the
ATI display drivers, and your AGP chipset drivers (if necessary)
===================================================================
