I just got done with a process of e-mail chat and phone calls with microsoft about replacing my windows vista home basic disc and found out that if your a system builder (OEM) that you have to visit this website to place an order for a replacement disk.
http://support.microsoft.com/kb/326246
Figured I'd cut out the work for some of you.
Go down to "Media replacement for users of system builders' computers" and click the appropriate link, enter your coa and they'll send you a new one.
My coa comes up as invalid so I couldn't continue. Not sure why it's invalid but a few years ago it wouldn't validate over the internet so I had to start using the phone system validation. I'm in the process of getting this sorted out with microsoft.
http://support.microsoft.com/kb/326246
Figured I'd cut out the work for some of you.
Go down to "Media replacement for users of system builders' computers" and click the appropriate link, enter your coa and they'll send you a new one.
My coa comes up as invalid so I couldn't continue. Not sure why it's invalid but a few years ago it wouldn't validate over the internet so I had to start using the phone system validation. I'm in the process of getting this sorted out with microsoft.