I bought a Thermaltake V1000D case from them over 2 yrs ago. I ordered a blue one, but they sent me a black one. I called them up and they said they were out of the Blue ones, and thought I would be ok with a black one. I said, NO, I want to return it for a refund. They then began to try to sneak their way out of me getting a full refund. I finally got to a manager, and they said they would waive the restocking fee. I then asked for them to pay for return shipping (Since the thing weighs 43Lbs. empty). After sitting on hold for a few minutes, a lady gave me their UPS shipping account for the return shipping. When I went to ship it back, the UPS people said that in order to ship with someone elses account, I could only use 2-day or overnight. I figured WTH, Overnight. All in all, it cost $110 to ship back to them. In the end, I got a full refund and bought the case from somewhere else, and they were out over $150.