- Joined
- May 15, 2006
I purchased three Western Digital My Book drives early 2009 (after I killed those three WD Greens I purchased here, I bought these as replacements). They come with a 3 year warranty, according to WD. I've had these drives for just over a year now. Here are the numbers (some information stripped for privacy) with their manufacture dates:
They are telling me that the 64 drive is out of warranty because it had a 1 year warranty. All the other drives are THE SAME MODEL and SAME MANUFACTURING DATE, but carry a 3 year warranty. They can't answer me as to why that drive has a 1 year warranty. They first tried to claim it was a different model number as the other drives (it isn't), they then tried to claim that I bought it at a different time (I didn't), THEN they claimed that I've RMA'd it before! Seriously? I was literally yelling at them (something I do very rarely) because they are trying to screw me out of an external drive with any chance they can get. I'm sending the other 3 external drives (one I didn't list because I bought it months after the other set) in for warranty and not even bothering with this anymore.
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Breakdown of calls:
Aug 19, 2010 (9:50am) - Called in and got a regular warranty rep, don't remember the name. Explained that I have three drives, purchased on the same day, and one is out of warranty. He looks up the numbers and tells me that all the drives carry a 1 year warranty. Really? Because 3/4 of those drives say until 2012. I calmly explained that doesn't make any sense since they are the same model and I bought them on the same day. He transferred me to a manager, this is where it gets fun.
Aug 19, 2010 (10:05am) - I got transferred to John, a RMA manager. He went through the same crap the last guy did. "1 year warranty"...no they don't. I have others sitting here that are showing 3 years..."They are a different model" (they aren't). Then, to add insult onto this, he told me that I had RMA'd these drives a couple months ago. REALLY? I don't remember going to their website, filling out a RMA request and SENDING A WORKING DRIVE TO YOU GUYS. I think that would stick out in my memory quite vividly. After fighting with him for awhile, he came back after being on hold and acted like I wasn't on the phone (Hello? Hello, sir are you there? Hello?). Problem was, I could hear myself through his headset; I'm not stupid (I do tech support for a living). He then hung up and didn't call me back (sure seems like they want to help me, don't they?). I called their main line again and explained that I was speaking with John and I want to talk to him again. This technician then tells me the same BS story the others have! After finally beating it into his head (this is when I started getting really irked), he finally sent me back over to John. I asked why he didn't call me back, said he tried but it was busy (don't remember calling anyone...). I asked why he hung up on me, he told me that he couldn't hear me. I then asked why I could hear myself through his headset, he didn't answer and tried to push through and just get this call over. He then tells me that they can get the RMA sometime within the next 3-4 weeks? SERIOUSLY? Why would it take 3-4 weeks to see your system is screwed up. I'm not going to wait that long to have the issue fixed and THEN send the drive in for a RMA. I cussed him out (again, something I very rarely do), told them to not bother since they lost a customer and hung up.
That being said, 3 of the 4 drives are being sent out today. I have two of them sold when they return and the last will be going for sale here.
Here is what they are doing:
Claiming the warranty is substantially shorter than it actually is.
Claiming they are a different model number.
Claiming that I sent in a RMA for that drive.
Failing that, hope you give up after the 3-4 week turnaround time for the fix.
Well? They won on that one. But they lost a customer that thought highly of them. Good job WD, glad you could prove this to me.
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I am done with this garbage company. I've loved their drives in the past because they were cheap and were good quality. I had three external drives fail over the course of a few months and decided today (after the 4th stopped working) should be the day to send them in. Their technical support and RMA service is absolutely HORRIBLE. After arguing with them for over 30 minutes, getting hung up on, they finally agreed to fix their mistake. But wait, 3-4 weeks? Screw that. When these drives get back, they are gone. I'd rather have Seagate, at least they let me do an RMA when the drive died. Once I gather the money to replace the drives, I'm removing all of the WD branded ones. If these drives come back without a hitch, then they are going to be lucky. I have half a mind to follow up with their corporate office on how bad these guys are, but I won't if I get a working drive back.
Code:
WCAUxxxxxx14 WDH1U10000N In Limited Warranty 1/9/2012
WCAUxxxxxx64 WDH1U10000N Out of Limited Warranty Not Applicable
WCAUxxxxxx85 WDH1U10000N In Limited Warranty 3/13/2012
WCAUxxxxxx01 WDH1U10000N In Limited Warranty 3/24/2012
Code:
Here is when the drives were made:
WCAUxxxxxx64 Jan 8, 2009
WCAUxxxxxx85 Jan 11, 2009
WCAUxxxxxx01 Jan 12, 2009
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Breakdown of calls:
Aug 19, 2010 (9:50am) - Called in and got a regular warranty rep, don't remember the name. Explained that I have three drives, purchased on the same day, and one is out of warranty. He looks up the numbers and tells me that all the drives carry a 1 year warranty. Really? Because 3/4 of those drives say until 2012. I calmly explained that doesn't make any sense since they are the same model and I bought them on the same day. He transferred me to a manager, this is where it gets fun.
Aug 19, 2010 (10:05am) - I got transferred to John, a RMA manager. He went through the same crap the last guy did. "1 year warranty"...no they don't. I have others sitting here that are showing 3 years..."They are a different model" (they aren't). Then, to add insult onto this, he told me that I had RMA'd these drives a couple months ago. REALLY? I don't remember going to their website, filling out a RMA request and SENDING A WORKING DRIVE TO YOU GUYS. I think that would stick out in my memory quite vividly. After fighting with him for awhile, he came back after being on hold and acted like I wasn't on the phone (Hello? Hello, sir are you there? Hello?). Problem was, I could hear myself through his headset; I'm not stupid (I do tech support for a living). He then hung up and didn't call me back (sure seems like they want to help me, don't they?). I called their main line again and explained that I was speaking with John and I want to talk to him again. This technician then tells me the same BS story the others have! After finally beating it into his head (this is when I started getting really irked), he finally sent me back over to John. I asked why he didn't call me back, said he tried but it was busy (don't remember calling anyone...). I asked why he hung up on me, he told me that he couldn't hear me. I then asked why I could hear myself through his headset, he didn't answer and tried to push through and just get this call over. He then tells me that they can get the RMA sometime within the next 3-4 weeks? SERIOUSLY? Why would it take 3-4 weeks to see your system is screwed up. I'm not going to wait that long to have the issue fixed and THEN send the drive in for a RMA. I cussed him out (again, something I very rarely do), told them to not bother since they lost a customer and hung up.
That being said, 3 of the 4 drives are being sent out today. I have two of them sold when they return and the last will be going for sale here.
Here is what they are doing:
Claiming the warranty is substantially shorter than it actually is.
Claiming they are a different model number.
Claiming that I sent in a RMA for that drive.
Failing that, hope you give up after the 3-4 week turnaround time for the fix.
Well? They won on that one. But they lost a customer that thought highly of them. Good job WD, glad you could prove this to me.
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I am done with this garbage company. I've loved their drives in the past because they were cheap and were good quality. I had three external drives fail over the course of a few months and decided today (after the 4th stopped working) should be the day to send them in. Their technical support and RMA service is absolutely HORRIBLE. After arguing with them for over 30 minutes, getting hung up on, they finally agreed to fix their mistake. But wait, 3-4 weeks? Screw that. When these drives get back, they are gone. I'd rather have Seagate, at least they let me do an RMA when the drive died. Once I gather the money to replace the drives, I'm removing all of the WD branded ones. If these drives come back without a hitch, then they are going to be lucky. I have half a mind to follow up with their corporate office on how bad these guys are, but I won't if I get a working drive back.
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