I ordered a laptop on 3/16 and it got shipped out very quickly as it always does. The laptop was supposedly delivered on 3/21 but no sign of it. I checked the tracking # and it said left at front door!
How convinent.. what i don't understand to begin with is why they didn't require signature on the laptop to begin with?
The asnwer i get: We have a contract with UPS and we can't offer signature on this package
What i get from this: Newgg is cutting corners and trying to save money and in result provide bad customer experience.
I go ahead and file a claim and they tell me 7-10 days!
So the laptop ordered on the 16th, and not its the 28th. THATS already 12 days and i have to wait an extra 7-10 days?
I ask for a rush replacement and i get told that they can't go ahead and issue one until the claim is resolved.
So i am being told to wait 22 days for a laptop that i would have received if it require signature confirmation.
Another thing that makes me even more disappointed, i ask them if they can require signature on the repalcement (god knows when that will get sent out), and i get told again they can't!!
I can't believe this..so the package got lost and that would have been prevent by spending extra $1-2 by requiring a signature and YET again they won't require one either for the replacement. This is really sad to hear..
You know i get the fact that this is all your "Policies" but there comes a point where providing customer service is what makes a company exceptional. I'll be honest i love newegg and i used them on a daily basis to purchase from them, I have spent a lot of money on their website and this is what i get?
I have always loved working with newegg, shipping is always fast and prices are always great but now i am really ticked off that i have to wait 22 days because newegg wanted to go the cheap route and save money by not offering signature confirmation.
Thats all i have to say.
How convinent.. what i don't understand to begin with is why they didn't require signature on the laptop to begin with?
The asnwer i get: We have a contract with UPS and we can't offer signature on this package
What i get from this: Newgg is cutting corners and trying to save money and in result provide bad customer experience.
I go ahead and file a claim and they tell me 7-10 days!
So the laptop ordered on the 16th, and not its the 28th. THATS already 12 days and i have to wait an extra 7-10 days?
I ask for a rush replacement and i get told that they can't go ahead and issue one until the claim is resolved.
So i am being told to wait 22 days for a laptop that i would have received if it require signature confirmation.
Another thing that makes me even more disappointed, i ask them if they can require signature on the repalcement (god knows when that will get sent out), and i get told again they can't!!
I can't believe this..so the package got lost and that would have been prevent by spending extra $1-2 by requiring a signature and YET again they won't require one either for the replacement. This is really sad to hear..
You know i get the fact that this is all your "Policies" but there comes a point where providing customer service is what makes a company exceptional. I'll be honest i love newegg and i used them on a daily basis to purchase from them, I have spent a lot of money on their website and this is what i get?
I have always loved working with newegg, shipping is always fast and prices are always great but now i am really ticked off that i have to wait 22 days because newegg wanted to go the cheap route and save money by not offering signature confirmation.
Thats all i have to say.