Hey all,
Typically I've had really good luck with Monoprice but had a relatively "meh" experience with them this week and thought I would share it here.
I placed an order on Sunday afternoon (4:30PM CST) for several items and realized a few minutes after submitting my order that I missed an item and contacted support. Support that night was great. I was promised a follow up email by end of business on Monday to pay the remaining balance and most likely ship the order Tuesday.
I didn't hear anything on Monday or Tuesday so I emailed the original contact I worked with on Sunday. My email went out at 8AM CST and I received a response 6 hours later at 2PM CST...while I'm at work.
I get home around 8 or so and see the email...and now it's too late to get the item shipped today and probably not until Friday. I could really use one of the cables this weekend so I decided to shop at a similar, local vendor (mycablemart.com) instead.
I used their live chat feature to cancel the order online. Pretty painless process. The CSR kind of apologized and cancelled the order.
I emailed their support desk about the situation just to let them know how things worked out. Not really expecting anything but I figure a broken process can't be improved if no one speaks up about it.
Overall not a terrible situation to be in but just wasn't impressed with how things played out. I made a mistake by not making the correct order the first time which is my own fault, yet I was told I'd have an order adjusted and didn't hear anything back for nearly 3 days after the initial support contact.
Well, that's all I've got. Just thought I would share this with other members who frequently are in need of cables.
Typically I've had really good luck with Monoprice but had a relatively "meh" experience with them this week and thought I would share it here.
I placed an order on Sunday afternoon (4:30PM CST) for several items and realized a few minutes after submitting my order that I missed an item and contacted support. Support that night was great. I was promised a follow up email by end of business on Monday to pay the remaining balance and most likely ship the order Tuesday.
I didn't hear anything on Monday or Tuesday so I emailed the original contact I worked with on Sunday. My email went out at 8AM CST and I received a response 6 hours later at 2PM CST...while I'm at work.
I get home around 8 or so and see the email...and now it's too late to get the item shipped today and probably not until Friday. I could really use one of the cables this weekend so I decided to shop at a similar, local vendor (mycablemart.com) instead.
I used their live chat feature to cancel the order online. Pretty painless process. The CSR kind of apologized and cancelled the order.
I emailed their support desk about the situation just to let them know how things worked out. Not really expecting anything but I figure a broken process can't be improved if no one speaks up about it.
Overall not a terrible situation to be in but just wasn't impressed with how things played out. I made a mistake by not making the correct order the first time which is my own fault, yet I was told I'd have an order adjusted and didn't hear anything back for nearly 3 days after the initial support contact.
Well, that's all I've got. Just thought I would share this with other members who frequently are in need of cables.