- Joined
- Oct 6, 2004
- Location
- Philly
Ok, well I bashed Microcenter about a month ago because I read a story on these forums by another member about how his local Texas Microcenter price-matched Neweggs price of $279.99 on the Intel i7-2600k. When I went to my local Microcenter they refused to do the same, and I posted my dissatisfaction in these forums within the thread the other member created giving praise to Microcenter.
Now its time to give credit where credit is due. I tried to exchange a recently purchased i5-2500k to Microcenter for the same CPU, yet they were out of stock. I thought I was up the creek without a paddle! I didnt have the money to buy the i7-2600k because my checking account is overdrawn. Anyway, I knew that I could charge my bank credit card, but that I would incur an overdraft fee...so I asked the representative to talk to the manager about discounting the i7-2600k to cover the overdraft fees I'd incur. I wasn't expecting the manager to agree to this, but surprisingly he/she did! I was told for the inconvenience of driving a total of 2 hours to the store and back home, and Microcenter not having the i5-2500k in stock, that the manager was willing to approve the i7-2600k at an outstanding price of @244.99!!!
I felt I owed it to Microcenter, and to you guys to express not only my negative experiences with a vendor, but also my positive experiences,too. This was great customer service IMO, and will lead to me making more purchases from them(as if I don't spend half my paycheck there as it is...lol)
Anyway...the nightmare experience I had with the price-matching issue a month ago has been countered by superior customer service tonight...and the good definitely outweighs the bad!
Now its time to give credit where credit is due. I tried to exchange a recently purchased i5-2500k to Microcenter for the same CPU, yet they were out of stock. I thought I was up the creek without a paddle! I didnt have the money to buy the i7-2600k because my checking account is overdrawn. Anyway, I knew that I could charge my bank credit card, but that I would incur an overdraft fee...so I asked the representative to talk to the manager about discounting the i7-2600k to cover the overdraft fees I'd incur. I wasn't expecting the manager to agree to this, but surprisingly he/she did! I was told for the inconvenience of driving a total of 2 hours to the store and back home, and Microcenter not having the i5-2500k in stock, that the manager was willing to approve the i7-2600k at an outstanding price of @244.99!!!
I felt I owed it to Microcenter, and to you guys to express not only my negative experiences with a vendor, but also my positive experiences,too. This was great customer service IMO, and will lead to me making more purchases from them(as if I don't spend half my paycheck there as it is...lol)
Anyway...the nightmare experience I had with the price-matching issue a month ago has been countered by superior customer service tonight...and the good definitely outweighs the bad!
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