- Joined
- Sep 16, 2002
- Location
- Montreal, Canada
I recieved my SP-97 with a little dent in the middle heatpipe, but nothing I really cared about. I just wanted to know if it would affect performance, so I emailed Thermalright about it. Below is my email, and their responce. Keep in mind that I sent this email at 2:15AM !! and recieved an answer not even 15 minutes later.
I would like to say hats off to Thermalright.. Not only do they have the best products available, they also seem to have the best customer support there is.
Hi, I just recieved my SP-97, and there seems to be a problem with the middle heat pipe. I was wondering if you could tell me whether or not this would affect performance of the unit. I doubt it, but the reason I bought this was so that I could have the best air cooling there is.
http://feveroo.homestead.com/files/SP97/DSC00482.GIF
http://feveroo.homestead.com/files/SP97/DSC00491.GIF
Sorry for the huge pics, and their bad quality. Thanks for your
time!
And:
Dear Phil,
Where are you located Phil? It does not affect performance however I am willing to authorize an exchange with another HSF with yours, let me know your mailing address and I will have someone contact you for exchange. Thank you for choosing Thermalright products.
Sincerely,
Jim Wei
Thermalright Inc.
I would like to say hats off to Thermalright.. Not only do they have the best products available, they also seem to have the best customer support there is.