- Joined
- Nov 11, 2007
I'll start by telling you guys the story.
I use a computer for work and its one that i bought. Recently i had to do a system exchange on it and dell put that in on the 24th. I explained to them that this is a work computer and it cant be done for long and that on the 8th i will be leaving for Germany until Oct.. The e mail i got said 3-5 days for the system to get to me and the Corporate Case Manager said 5-11 days. Well the first order canceled on the 31st due to the hdd not in stock. 7 days for them to figure out they dident have the hdd instock" Also during that time the delivery date changed about every hour.
The 32st i as given a new order number and i told them that i have to have the system by the 7th since i will be leaveing for Germany on the 8th and wont be back until Oct. so i will not be able to return the system until i get home on Oct. 22st. I was told my Order would ship out on Friday of last week or Monday of this week. I called yesterday and The system might not even be built yet. Or it could be sitting on a dock in Malaysia.
So today is the 7th i don't even have a tracking number or know if my system is even built. Tomorrow i'll be on a plane for Germany and i was forced to buy a brand new HP so i can do my job.
So some people might ask why cant i have someone ship the system back for me? Well that would be easy but the system will have to be boxed since dell is supplying the box and since my name is on the line i don't wanna chance $2,500 on someone boxing it up wrong and it not arriving safe. Anyone who has ever bought anything from me knows i take shipping items very seriously and i ship them i pack them extremely well.
So looks like Dell is saying i;'ll get my replacement system when it gets there and they will get my system back when it gets to them. In Oct. When i get back. I made it very clear i needed the system here before the 8th or i would not be able to ship the old system back untill Oct. And i even gave them enough time.
But to be fair i told Dell i would be more than happy to take the system with me to Germany and they can ship my new system to germany and cover for return shipping on the old one but they dident want to do that.
I made countless phone calls , sent countless e mails to try and work with Dell but nothing. One phone call just to see how long it would go on, One of the Reps said they were going to look up a number and put me on hold for 5 hours " i called with skype and why i wanted i played WOW" After 5 hours i went to bed. Few reps online lied to me i have the chat logs from that.
But i will say that Wayne did work with me but we will see if it happens. The new system dident have a TV tuner, wifi had a better mouse and kb and bluetooth and he said after the new system comes he can send out the parts and the IT guy from my work "dell cert." can install them or they can wait there for a tech to come and install them whenever i can set it up. I would think normly they would cancel a order and redo the order with those but it seems he wants to work with me now but it still dosent change the fact my system wont be here by when i need it and when they promised me i would have it.
tomorrow at the airport i'll give them a call and see if they can tell me if they got the system yet to ship it to me or if it hasent even left malaysia yet.
As of right now i would not recamend Dell to anyone unless you can go without a computer for a long time.
I use a computer for work and its one that i bought. Recently i had to do a system exchange on it and dell put that in on the 24th. I explained to them that this is a work computer and it cant be done for long and that on the 8th i will be leaving for Germany until Oct.. The e mail i got said 3-5 days for the system to get to me and the Corporate Case Manager said 5-11 days. Well the first order canceled on the 31st due to the hdd not in stock. 7 days for them to figure out they dident have the hdd instock" Also during that time the delivery date changed about every hour.
The 32st i as given a new order number and i told them that i have to have the system by the 7th since i will be leaveing for Germany on the 8th and wont be back until Oct. so i will not be able to return the system until i get home on Oct. 22st. I was told my Order would ship out on Friday of last week or Monday of this week. I called yesterday and The system might not even be built yet. Or it could be sitting on a dock in Malaysia.
So today is the 7th i don't even have a tracking number or know if my system is even built. Tomorrow i'll be on a plane for Germany and i was forced to buy a brand new HP so i can do my job.
So some people might ask why cant i have someone ship the system back for me? Well that would be easy but the system will have to be boxed since dell is supplying the box and since my name is on the line i don't wanna chance $2,500 on someone boxing it up wrong and it not arriving safe. Anyone who has ever bought anything from me knows i take shipping items very seriously and i ship them i pack them extremely well.
So looks like Dell is saying i;'ll get my replacement system when it gets there and they will get my system back when it gets to them. In Oct. When i get back. I made it very clear i needed the system here before the 8th or i would not be able to ship the old system back untill Oct. And i even gave them enough time.
But to be fair i told Dell i would be more than happy to take the system with me to Germany and they can ship my new system to germany and cover for return shipping on the old one but they dident want to do that.
I made countless phone calls , sent countless e mails to try and work with Dell but nothing. One phone call just to see how long it would go on, One of the Reps said they were going to look up a number and put me on hold for 5 hours " i called with skype and why i wanted i played WOW" After 5 hours i went to bed. Few reps online lied to me i have the chat logs from that.
But i will say that Wayne did work with me but we will see if it happens. The new system dident have a TV tuner, wifi had a better mouse and kb and bluetooth and he said after the new system comes he can send out the parts and the IT guy from my work "dell cert." can install them or they can wait there for a tech to come and install them whenever i can set it up. I would think normly they would cancel a order and redo the order with those but it seems he wants to work with me now but it still dosent change the fact my system wont be here by when i need it and when they promised me i would have it.
tomorrow at the airport i'll give them a call and see if they can tell me if they got the system yet to ship it to me or if it hasent even left malaysia yet.
As of right now i would not recamend Dell to anyone unless you can go without a computer for a long time.