- Joined
- Oct 20, 2007
- Location
- McAlester OK
First off I'll say that in the past I've had good experiences with Performance-Pcs.com... I've had problems with orders from them in the past, but they were always quick to fix the issue.
Last week however, I ordered a pump from them. In the description it clearly said "fixed 10mm, 3/8" fittings". Well, when it arrived, it had no barbs and was instead threaded for g1/8" fittings. I politely emailed them, thinking perhaps the manufacturer had changed the product without notifying them (or something like that). They were quick to email back and said they were unaware of any changes, and would check the pumps.
Later I received an email from them saying "It is mentions on the page that it has a "Fixed 10mm 1/8" fitting" not 3/8". there is also an option and bottom of page for G 1/8" to G 1/4" adapters which you did not choose". I thought, "What? Did I really read it wrong?" So I checked the website HERE ....Sure enough it shows 10mm 1/8", with the optional adapters. It just didn't seem right though, so checked the cached page on Google HERE (I've never tired linking a cached page, so if for some reason it doesnt work you can view a screenshot of the cached page HERE).
They changed the website since I emailed them about the problem. And correct me if I'm wrong, but isn't 10mm still ~3/8"? They have offered to RMA the pump, but I believe I'm going to be charged a restocking fee. Maybe I'm taking it the wrong way, but it just feels dirty. Thoughts?
Last week however, I ordered a pump from them. In the description it clearly said "fixed 10mm, 3/8" fittings". Well, when it arrived, it had no barbs and was instead threaded for g1/8" fittings. I politely emailed them, thinking perhaps the manufacturer had changed the product without notifying them (or something like that). They were quick to email back and said they were unaware of any changes, and would check the pumps.
Later I received an email from them saying "It is mentions on the page that it has a "Fixed 10mm 1/8" fitting" not 3/8". there is also an option and bottom of page for G 1/8" to G 1/4" adapters which you did not choose". I thought, "What? Did I really read it wrong?" So I checked the website HERE ....Sure enough it shows 10mm 1/8", with the optional adapters. It just didn't seem right though, so checked the cached page on Google HERE (I've never tired linking a cached page, so if for some reason it doesnt work you can view a screenshot of the cached page HERE).
They changed the website since I emailed them about the problem. And correct me if I'm wrong, but isn't 10mm still ~3/8"? They have offered to RMA the pump, but I believe I'm going to be charged a restocking fee. Maybe I'm taking it the wrong way, but it just feels dirty. Thoughts?
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