- Joined
- Apr 19, 2003
The linked article about the Vista Boycott mentioned on the Front Page had some absolutely hilarious replies; quite enjoyable reading.
As for the article itself, it seems to me that the primary issue is not so much that Vista has problems inasmuch that the vendors/shops selling it in the Netherlands may have poor customer service and inadequate internal training and development programs.
If, for instance, a customer comes to us and wants to buy Vista for their XP2400+ machine with 256MB of RAM, or even their A64 3000+ with 1GB, we do our level best to persuade them NOT to buy Vista, as their machines will simply not perform well with it. Likewise if they want to hook up a legacy all-in-one printer/scanner/fax; we'll advise against Vista.
If, on the other hand, they are buying a new dual core with at least 2GB of RAM and an Nvidia 7600 or its ATI equivalent, and have no legacy hardware we'll ENCOURAGE them to buy Vista IF they don't need to run legacy software.
It's all about customer service: Before doing any implementation of a new OS, we consult with our customers extensively. We find out what software they're using, what hardware they're using and then make recommendations based on THEIR needs.
Internally, we've been doing extensive hardware and software testing with Vista since the first beta version came out. Our technicians are very familiar with the OS and can provide instant assistance via phone or email 24/7.
So far, out of the 63 Vista machines we have in the field, we've received 0 complaints. Our customers know what they're getting into ahead of time, and any issues that crop up are handled quickly, efficiently and effectively.
IMHO, there is not that much more inherently wrong with Vista than with any other current OS, and considerably less than some. While MS deserves a certain amount of flak, the shops who say "sure, it will run GREAT on your P2" that need to be taken to task as well.
As for the article itself, it seems to me that the primary issue is not so much that Vista has problems inasmuch that the vendors/shops selling it in the Netherlands may have poor customer service and inadequate internal training and development programs.
If, for instance, a customer comes to us and wants to buy Vista for their XP2400+ machine with 256MB of RAM, or even their A64 3000+ with 1GB, we do our level best to persuade them NOT to buy Vista, as their machines will simply not perform well with it. Likewise if they want to hook up a legacy all-in-one printer/scanner/fax; we'll advise against Vista.
If, on the other hand, they are buying a new dual core with at least 2GB of RAM and an Nvidia 7600 or its ATI equivalent, and have no legacy hardware we'll ENCOURAGE them to buy Vista IF they don't need to run legacy software.
It's all about customer service: Before doing any implementation of a new OS, we consult with our customers extensively. We find out what software they're using, what hardware they're using and then make recommendations based on THEIR needs.
Internally, we've been doing extensive hardware and software testing with Vista since the first beta version came out. Our technicians are very familiar with the OS and can provide instant assistance via phone or email 24/7.
So far, out of the 63 Vista machines we have in the field, we've received 0 complaints. Our customers know what they're getting into ahead of time, and any issues that crop up are handled quickly, efficiently and effectively.
IMHO, there is not that much more inherently wrong with Vista than with any other current OS, and considerably less than some. While MS deserves a certain amount of flak, the shops who say "sure, it will run GREAT on your P2" that need to be taken to task as well.
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