keyboard not working

arcanise

Member

​

Joined

Apr 20, 2010

• Jun 29, 2010

• #1

ok so im fixing a friends laptop and im out of ideas, he cannot log in too windows because he cannot type, so i had him buy a usb keyboard but that also cannot type, but the keys work, when he presses caps lock or other light keys it turns the LED on/off. also when he hits S the shutdown menu pops up, ive tried everything and im currently running a virus scan on his drive in my desktop but i cant find a solution anywhere on the web. any help would be grateful

 

redduc900

Inactive Moderator

​

Joined

Dec 17, 2000

Location

Portland, OR

• Jun 29, 2010

• #2

What's the make and model of the laptop, and which OS is installed?

 

OP

arcanise

Member

​

Joined

Apr 20, 2010

• Jun 29, 2010

• Thread Starter
• #3

windows 7 and its a cheaper toshiba laptop not sure the model $600ish

 

redduc900

Inactive Moderator

​

Joined

Dec 17, 2000

Location

Portland, OR

• Jun 29, 2010

• #4

The model number would be helpful.

 

OP

arcanise

Member

​

Joined

Apr 20, 2010

• Jun 29, 2010

• Thread Starter
• #5

kk one moment

 

OP

arcanise

Member

​

Joined

Apr 20, 2010

• Jun 29, 2010

• Thread Starter
• #6

toshiba sat L505D-LS5001

 

OP

arcanise

Member

​

Joined

Apr 20, 2010

• Jun 30, 2010

• Thread Starter
• #7

UPDATE: no viruses, not even tracking cookies. Id say it was hardware but a known good USB keyboard wont work. im clueless

any one have a clue?!

 

OP

arcanise

Member

​

Joined

Apr 20, 2010

• Jul 1, 2010

• Thread Starter
• #8

can no one help me i am stumped completely stumped

 

OP

arcanise

Member

​

Joined

Apr 20, 2010

• Jul 6, 2010

• Thread Starter
• #9

bumpy bump bump?!

 

orion456

Member

​

Joined

May 31, 2004

• Jul 7, 2010

• #10

Did you enable USB services in the BIOS?

I assume you tried a different USB plug.

Did you run chkdsk /r on the drive, in case there are bad sectors on the hard drive?

A reinstall might work, it could be a corrupt usb driver. What happens when you boot off the install CD, can you access the keyboard then?

 

Last edited: Jul 7, 2010

OP

arcanise

Member

​

Joined

Apr 20, 2010

• Jul 8, 2010

• Thread Starter
• #11

no none of that works, the keys work them selves but nothing is listening to them. my next step is too replace the keyboard with a new one (the laptop one)