What do you charge(hour) for tech support

Crash893 · Jan 7, 2008

Hi all,

I have a few jobs coming up and i always seem to wuss out and charge next to nothing when it comes time to get my money

I was wondering what do you typically charge per hour of tech support

and if you don't do it by the hour then how do you do it.

Thanks

Crash

ps2cho · Jan 7, 2008

Tech support over the phone or in person?

In person, the support averages at between $40-$60/hr (I was looking at craigslist recently and this was what people were charging)

I personally do $25/hr because I want business and I have no degree's or certificates, only experience.

Adragontattoo · Jan 7, 2008

At work?

I get paid salary, I can break it down if needed but it will be a rough estimate at best and that doesnt include times where there is no help needed.

Personally? Whatever I feel like. If you come at me with a holier then thou, rude attitude, I charge more. If you act like an adult and treat me like one, I charge much less or comp it out for dinner etc..

Crash893 · Jan 7, 2008

wow,

two of the jobs i need to finish up are in DC.

1) is setting up two laptops ( what ever the hell that means) and they want email set up to. I am thinking of setting them up with Gmail and just have outlook pop3 it.

2) is a mac user who wants to move over her quicken files
i think im going to go with a virtual machine for this one because i heard that quicken files don't convert very well.

Captain Newbie · Jan 7, 2008

$25/hour, minimum 1 hour, plus fuel to destination, for basic technical support.

Anything security related gets me to $45+.

=ACID RAIN= · Jan 7, 2008

I was corporate tech support before (college town, pay was abysmal), but now I'm in school focusing on my CCNA/CCNP. I'll let you know when I finish

Albaholic · Jan 7, 2008

Adragontattoo said:
At work?

I get paid salary, I can break it down if needed but it will be a rough estimate at best and that doesnt include times where there is no help needed.

Personally? Whatever I feel like. If you come at me with a holier then thou, rude attitude, I charge more. If you act like an adult and treat me like one, I charge much less or comp it out for dinner etc..

Same here

Drinkyoghurt · Jan 7, 2008

At work I get salary, about $3.50 an hour, yes it's really low but I am only 17(but have enough experience)

If I do it for myself and can find customers, about $40 an hour, $5 for fuel(only go in my city).

heh, last time I worked 3 hours and I got paid the same amount as I would at my work working 32 hours..yes it's crap

ps2cho · Jan 7, 2008

Drinkyoghurt said:
At work I get salary, about $3.50 an hour, yes it's really low but I am only 17(but have enough experience)

If I do it for myself and can find customers, about $40 an hour, $5 for fuel(only go in my city).

heh, last time I worked 3 hours and I got paid the same amount as I would at my work working 32 hours..yes it's crap

For a minute I was about to say thats illegal, but then I saw your from the Netherlands :beer:

bchur83 · Jan 7, 2008

For stuff done in my personal time, I usually charge $50/hr with 1/2hr minimum. I live in a small town(<2000 people) and usually have 3-10 jobs in a month that I do on the side of my regular job(which is a computer Tech). I have found that many people are ok with this nice even amount. Most of the places nearby charge anywhere from $95 to $300/hr, look at the Geek Sqaud and how much they charge for simple things. Even where I work as a Tech, we charge $56/hr. I live in a different town that where I work, so I see no harm in getting side work.

Drinkyoghurt · Jan 7, 2008

ps2cho said:
For a minute I was about to say thats illegal, but then I saw your from the Netherlands

if you'd only see the look on people's faces when they see a 17 y/o coming to fix their computer, it's priceless

Albaholic · Jan 7, 2008

Drinkyoghurt said:
if you'd only see the look on people's faces when they see a 17 y/o coming to fix their computer, it's priceless

Meh... People should be used to it by now. Us younger folk pick up technology much easier. I had a hard time building credibility when i was younger but once you get good word of mouth advertising going. It provides you with a good amount of side jobs till you get sick of cleaning out spyware. I know i I did

dylskee · Jan 7, 2008

Drinkyoghurt said:
if you'd only see the look on people's faces when they see a 17 y/o coming to fix their computer, it's priceless

My 19 year old daughter and 15 year old son ask my 11 year old son for tech support all the time! I love it!!!!

Most of my tech support is for family and friends so it's free! One thing that is starting to bug me is I'll build a computer (For my sister in law) and a few others and a year to two years down the road they are still calling me for issues with the computer, which is ALWAYS caused by them downloading something stupid. I would love to start charging now, maybe the phone calls would come to a screeching halt!

nd4spdbh2 · Jan 7, 2008

Captain Newbie said:
$25/hour, minimum 1 hour, plus fuel to destination, for basic technical support.

Anything security related gets me to $45+.

ya i post an add in craigslist for my area for computer fix it..

i charge essientally $50 bucks the first hr (1 hr minimum) and 25 bucks an hr for every hr after... Essientally i charge 25 bucks for fule and travel time and then 25 bucks an hr, 1 hr min. but its easier to say 50 bucks first hr...... But i do do like people said above vary pricing on what actually needed to happen and how the people act.

One thing i do is before i even start i thourghly explain my pricing that away the person cant - - - me out of money... (i cant say that word any more cus ONI thought it was a RACIAL SLUR thus giving me a warning... check my profile... even though i had used it in an even lighter context in a different post... its bs if you ask me, thus the Disclosure in my sig

)

Drinkyoghurt said:
if you'd only see the look on people's faces when they see a 17 y/o coming to fix their computer, it's priceless

HAHA it truely is... before i go to an odd job computer fixit dealio ill shave my face thus making my self look real young (currently 18) and its great to see their reaction.

Tim4rd2000 · Jan 8, 2008

ps2cho said:
For a minute I was about to say thats illegal, but then I saw your from the Netherlands

I was thinking the same. Minimum wage here in britain is $7.50 or £3.75

When I was working washing dishes to get the money for this build (im 14 find me a better job il do it) I was on $9 an hour.

Drinkyoghurt · Jan 8, 2008

minimum wage for me at 17 is like 3 euros($4.4) , my boss is paying me a bit more then minumum...3.50($5.1) but hey I don't mind, as long as I don't have to fill drinks at the supermarket

JamesXP · Jan 8, 2008

I got $20 for securing my uncles wireless network >_>

freakdiablo · Jan 8, 2008

bchur83 said:
look at the Geek Sqaud and how much they charge for simple things.

Ya, some places near me charge ~$40-$45 to install ram. RAM. Yes, the little chip that takes under a minute to install.

Never really got anything official, got an educational internship at one place that didn't pay but after a few months when it ended I got $200. After that its just random jobs in the family, (I insist that I do it for free but my families a pain in the a**. Theres $20 from the grandparents for installing a printer and some ram, took about 15 minutes so I guess you could consider it $80/hr, then another $30 for transferring files from my cousins old computer to his new one, took 45 minutes so I guess thats $40/hr.)

Drinkyoghurt · Jan 8, 2008

JamesXP said:
I got $20 for securing my uncles wireless network >_>

lol, you only have to give a password, that's all...lol

myarrowsaim · Jan 8, 2008

Outside of my job as a Systems Administrator I charge 75/hr for side jobs usually. It's not worth my time for anything less.

What do you charge(hour) for tech support

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