2nd line support job description

[Don_Z]

Hey guys need some advice!
Im looking to take a step up the ladder to 2nd line IT support & would appreciate if anyone can give me a heads up on generally what is expected on the job, even better if anyone working in 2nd line already can give 'a day in the life of....'

I currently work in IT operations & do a bit of 1st line & some 2nd line already e.g checking services & cpu/disk space on servers after receiving automated warning & AV + server updates etc

any advice short or long & what I can do in my spare time to work towards 2nd line would be much appreciated

 

[insanemonkey]

Not really sure what you mean by 2nd line. If you are talking about tier 2. Then it depends on the company. Are you looking at internal support or a managed service provider?

A general list of responsibilites for tier 2 would be implementation, escalations, and mid to high level server and network support. It really depends on the company. What is your goal or what do you want to do?