Guvt.
I STILL wont use them after almost a decade. Ordered basically everything for 2 systems at once, they DIDN'T send some parts, other parts were COMPLETELY different from what was ordered. When I called to inquire where the missing parts were(listed on bill of lading but not present) , as well as why I was shipped completely different parts(as in not comparable and different vendor entirely,) I was outright accused of lying and oddly enough theft (they based the lying statement solely on how much it weighed and NOTHING more.) I gave them the option of refunding me, shipping the correct parts and paying to ship the "freebies" at their cost or I could reverse/dispute the charges and let them deal with the bank. I was then informed of suggested acts that are physically impossible for me to self perform and hung up on.
I then sent an email in great detail explaining what happened to every email address I could find for Directron. Not long afterwards, I was provided with a shipping label to return the "freebies". Once they received the shipment back, they shipped the missing components.
At no time ever has there been any contact to apologize, follow up, or anything similar.
Directron is on my VERY short list of companies that I refuse to even contemplate dealing with. If they were a person in medical need I wouldn't be their good samaritan, "I'm sorry I do not feel comfortable helping them" would be all I would do/say.