Seagate customer service

[fatb0y]

So, I bought a 1tb backup plus drive from amazon... When I got the drive and opened it up, I noticed that the included usb cable was damaged and unusable.

I messaged Seagate about the problem, hoping that they would just send me a new replacement cable, and they replied with:

"Thank you for choosing Seagate. I would be more than happy to send you a replacement USB 3.0 cable, but currently we are out of stock of the item. We have more of the cables in transit coming to our warehouse, but there is no definite date as to when they will arrive. I do apologize for this inconvenience, but if you are needing a replacement cable immediately, you can purchase them at amazon.com for around $4.00. Just visit their site, and type in the words USB 3.0 micro cables, and any of the cables that appear will work with your drive. If you would like to be placed on the waiting list for our cables to arrive please let us know."

like... really? What company doesn't have an ETA on stuff in general?

anyways, I bought a replacement cable on ebay, but I also asked to be put on the waiting list.

I get that $4 isn't much, but I technically paid for that broken cable and I don't want to buy another cable without.... well having another usable cable.

 

[ninjacore]

Times is tough and dismissive support is a good cost cutting method.

 

[Bobnova]

If the warehouse management placed an order with a second company to have a batch of cables made and shipped, how would support know when they were going to show up?
They'd be guessing the manufacturing schedule, and then guessing what the sea lanes are like, guessing how the trucking industry is going, and lastly guessing at how long it'll take them to unload and label everything for inventory tracking.

 

[Alaric]

Seagate customer service

LOL

I have fixed all my computer issues (software and hardware) with the help of the internet. My first computer was a cheap Dell , in 2005 , and one phone call to 'Dell Support"
convinced me I was on my own in the tech department. Da interwebs has done me right. "Hello! I am being Frank. How can I help you today?" Apparently all the free porn I'd heard about was not what Dell Support was set up to help me find.

 

[fatb0y]

LOL

I have fixed all my computer issues (software and hardware) with the help of the internet. My first computer was a cheap Dell , in 2005 , and one phone call to 'Dell Support"
convinced me I was on my own in the tech department. Da interwebs has done me right. "Hello! I am being Frank. How can I help you today?" Apparently all the free porn I'd heard about was not what Dell Support was set up to help me find.

Umm.... Troubleshooting wasn't my problem though? Getting a replacement cable was, and unless the Internet can teach me how to pop a usb3.0 micro cable out of thin air, I figured it wouldn't be much help. I therefore contacted Seagate. It's one thing for technical customer service to suck, that is par for the course. But it's quite another for sales customer service to suck.

@Bobnova: I actually have experience with manufacturing things in China and shipping them to the US. No matter what the thing that is being manufactured is, there is always an ETA for delivery. Assuming that Seagate gets all their cables from the same supplier (Which I actually find unlikely), then they are heavily dependent on knowing exactly when their shipments of these cables are actually going to be arriving in their warehouse, so they can package and ship out their products efficiently. That is why I thought that customer service reply was BS.

 

[Amnesiac]

I find it weird that you DIDN'T have an issue with him telling you to type xx cable on Amazon and buy it from them.

Dont hate the player, hate the game. A'ight?.

 

[CaNsA]

Say to Seagate "please put me on the backorder list for a replacement cable" and use spare micro-usb cable.

And dont even think of lying about not having a spare one.

 

[fatb0y]

I find it weird that you DIDN'T have an issue with him telling you to type xx cable on Amazon and buy it from them.

Dont hate the player, hate the game. A'ight?.

Well I do have an issue with that, but what am I going to do? It's not like I can force them to send me the cable. It is what it is, I'm just complaining about it.

Say to Seagate "please put me on the backorder list for a replacement cable" and use spare micro-usb cable.

And dont even think of lying about not having a spare one.

I actually don't have a spare micro-usb USB3.0 cable. Until I bought this drive, I've never even actually seen a USB3.0 micro usb plug before.

 

[CaNsA]

Use a USB2 one until the replacement arrives.

If the micro USB2 cable doesnt fit in the one of the usb3 socket3 then bad times

I have a usb3 ext hdd here and my usb2 cable fits in one side of it.

 

[fatb0y]

Use a USB2 one until the replacement arrives.

If the micro USB2 cable doesnt fit in the one of the usb3 socket3 then bad times

I have a usb3 ext hdd here and my usb2 cable fits in one side of it.

HOLY **** THAT WORKS!?!?!?!

Well, you learn something new everyday.

 

[CaNsA]

You're welcome dude.

 

[Alaric]

See ? A little fishing on the internet and you at least found a work-around for now. For whatever reason , customer service is terrible in the tech world and it's turning us into 21st century McGyvers.