- Joined
- Aug 10, 2002
- Location
- Richmond, VA
Has anyone ever sent more than 1 drive at a time for RMA? I have 3 I need to send in, but not keen on paying shipping 3x, when I could probably just ship them all in the same box.
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Western Digital RMA
- Thread starter Pinky
- Start date
- Joined
- Jul 5, 2008
the only thing i didnt like about RMA is that they made me pay to ship it to them even though the reason for the rma was that the drive died early on due to their own fault with manufacturing... other than that they are awesome. i sent in a 320gb external hdd and they gave me a 500gb external drive because they no longer made the 320 model.
- Joined
- Oct 11, 2002
- Location
- The Empire State
Well normally you the user has to pay shipping to them. Unless the item you receive is defective then they will pay shipping to return the defective item back to them, and then they will pay shipping back to you.
As long as I've been RMAing pc parts that's how it's been done. Not sure if it has changed.
As long as I've been RMAing pc parts that's how it's been done. Not sure if it has changed.
OP
- Joined
- Apr 21, 2001
- Location
- Las Vegas, NV
- Thread Starter
- #24
OP
- Joined
- Apr 21, 2001
- Location
- Las Vegas, NV
- Thread Starter
- #25
As long as the ship to address is the same, label all 3 RMA numbers on the outside and label each drive inside with its rma number.
When creating the shipping label, make sure to have all 3 rma numbers printed on the actual shipping label so they can't say it wasn't marked anywhere, or that they only received/expect 1 drive in the box. The RMA process is generally smooth 99% of the time, but sending multiple RMAs in the same shipment is inviting potential issues IMO.
- Joined
- Oct 11, 2002
- Location
- The Empire State
- Joined
- Dec 31, 2011
why do you have to pay for shipping? See my post earlier, of course they will tell you, you have to pay for shipping but just give them a piece of your mind that its not your fault that you have to go through rma. They will send you ups shipping label through e-mail.
That was the case for me, Once i reminded the guy it was not my fault, he tried to insist and i told him thats ridiculous he agreed to send me shipping label. and send it in about 2 minutes.
if you want something your way, you have to ask thats the only way it works in America.
That was the case for me, Once i reminded the guy it was not my fault, he tried to insist and i told him thats ridiculous he agreed to send me shipping label. and send it in about 2 minutes.
if you want something your way, you have to ask thats the only way it works in America.
- Joined
- Oct 11, 2002
- Location
- The Empire State
You got lucky. 9 out of 10 times the user pays for shipping. Keep your fingers crossed for the next time. Lightning doesn't strike twice in the same place.
- Joined
- Dec 31, 2011
Nebulous,
Just here to say, Yes, it did strike twice in the same place.
The replacement drive "500 GB blue" i received about 6-7 months ago failed to pass WD Diagnostic test today.
I called right up, explained the issue. Guy on the otherside took 2 minute to talk with his supervisor. Came back and gave me the option to upgrade to "Black Drive instead of Blue" and how about "1 TB instead of 500GB". Advanced RMA means Replacement Drive ships today and i will have 30 days to return failing drive.
I asked him about Creditcard no, To surprise me......He replied, "we will bypass that for now, we trust you to return failing drive" So we don't need your credit card info.
Oh Great, then came shipping..... I just had ask him once to email me shipping label, he was glad to provide me pre-paid shipping label through e-mail.
So, Great on WD Customer service.
and yes Again If you want something that you believe you should, then ask for it. Don't expect them to offer you. Its Corporate America.
