Problems with cable connection - assuming it's not my fault?

[Gregory_WE]

Here's the results of tracerts, they're all basically the same, indicating a problem on hop #4:

Tracing route to www.bluehill.com [128.121.238.25]
over a maximum of 30 hops:

1 11 ms 16 ms 16 ms 10.161.144.1
2 24 ms 23 ms 20 ms 12.244.106.209
3 12 ms 18 ms 11 ms 12.244.68.106
4 484 ms 482 ms 479 ms 12.244.72.234
5 486 ms 513 ms 469 ms gbr1-p50.cgcil.ip.att.net [12.123.5.74]
6 * * * Request timed out.
7 445 ms 440 ms 452 ms ggr1-p370.cgcil.ip.att.net [12.123.5.149]
8 476 ms 481 ms 479 ms p4-0.att.chcgil01.us.bb.verio.net [192.205.32.70
]
9 534 ms 525 ms 533 ms p16-1-1-1.r21.snjsca04.us.bb.verio.net [129.250.
5.132]
10 533 ms 534 ms 534 ms p64-0-0-0.r20.snjsca04.us.bb.verio.net [129.250.
2.72]
11 568 ms 557 ms 552 ms p16-1-1-1.r20.mlpsca01.us.bb.verio.net [129.250.
5.8]
12 551 ms 549 ms 549 ms p16-2-0-0.r00.mlpsca01.us.bb.verio.net [129.250.
2.224]
13 553 ms 561 ms 552 ms ge-3-1.c02.mlpsca01.us.da.verio.net [129.250.30.
45]
14 546 ms 557 ms 558 ms 128.121.150.205
15 545 ms 550 ms 557 ms bluehill.com [128.121.238.25]

Trace complete.

I'm on ATT Cable, and normally my ping to regular sites is under 100ms. On every site I ping or whatever it takes 550ms+ and my downloads are super slow - like 600 kb/s, rather than 2.6 mb/s. I'm assuming this isn't my fault and there may just be a problem at one of the hops I'm going through? Any idea what that hop might be since I'm on cable and who's responsible for it? Thanks I'm trying to play games and download stuff but you just can't do it like this (500ms+ ping SUCKS the most).

 

[Gregory_WE]

I just wanna make sure it's not something that I have control over, like if someone's getting past my firewall (Linksys router) and screwing with my bandwidth and stuff.

 

[Titan386]

Well, I can't say anything for sure, but it looks like your ISP may be having some routing problems, considering the first several hops look decent. This sort of thing happened to my ISP (Optimum Online) a few months back. The problem disappeared within a week.

 

[Gregory_WE]

Alright I just had a chat w/ the tech support guy at ATT and after a number of pings, tracerts, etc., we identified the problem as he too had a problem accessing hop #4.

T-Phillip S says, I am seeing similar results from here.
T-Phillip S says, I have reported the high latency to our network monitoring group in ticket CR000951528.
T-Phillip S says, It will be investigated and addressed in 3 to 5 business days.
T-Phillip S says, I apologize for the inconvenience. Is there anything else I can help you with today?
You say, ok, but any idea where that is?
T-Phillip S says, That is a router on the AT&T network which is located near Chicago.

Oh well, guess I'll have to live with it for a while :\

 

[PsYcO CyBrArIaN]

I had the same problem last night with the same node trying to get to this site about 3:23am

 

[Gregory_WE]

Where do you live?

 

[Gregory_WE]

Yay I think it's back to normal Had all my friends who have AT&T cable complain about it too (since they had the same problems as me) and I guess they got around to fixing it!

 

[ssgohan434]

hehe me too. i was getting speeds of 400kb/s from www.pcpitstop.com (they have a bandiwth tester there).

just for the hell of it i woke up and did the tester and it said 3200kb/s did it 4 more times and same thing. come back after school and it goes back to about 2400kb/s +

 

[frodoski]

Instead of running a tracert, try running a pathping. This is the output you can expect:


C:\Documents and Settings\XXX>pathping www.bluehill.com

Tracing route to www.bluehill.com [128.121.238.25]
over a maximum of 30 hops:
0 XXX [192.168.1.xxx]
1 192.168.1.xxx
2 bstnma1-ar1-4-64-200-001.bstnma1.elnk.dsl.genuity.net [4.64.200.1]
3 a5-0-2.bstnma1-cr5.bbnplanet.net [4.24.8.206]
4 so-4-3-0.bstnma1-nbr2.bbnplanet.net [4.24.4.202]
5 p9-0.nycmny1-nbr2.bbnplanet.net [4.24.6.50]
6 p15-0.nycmny1-nbr1.bbnplanet.net [4.24.10.209]
7 p1-0.nycmny1-cr9.bbnplanet.net [4.24.8.162]
8 p1-2-2.r01.nycmny01.us.bb.verio.net [129.250.9.153]
9 xe-0-2-0.r20.nycmny01.us.bb.verio.net [129.250.26.3]
10 p16-6-0-0.r00.nwrknj01.us.bb.verio.net [129.250.2.216]
11 p16-0-1-1.r20.mlpsca01.us.bb.verio.net [129.250.5.112]
12 p16-2-0-0.r00.mlpsca01.us.bb.verio.net [129.250.2.224]
13 ge-3-1.c02.mlpsca01.us.da.verio.net [129.250.30.45]
14 128.121.150.205
15 bluehill.com [128.121.238.25]

Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 XXX [192.168.1.xxx]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.xxx
0/ 100 = 0% |
2 19ms 0/ 100 = 0% 0/ 100 = 0% bstnma1-ar1-4-64-200-001.bstnma1.elnk.dsl.genuity.net [4.64.200.1]
0/ 100 = 0% |
3 19ms 0/ 100 = 0% 0/ 100 = 0% a5-0-2.bstnma1-cr5.bbnplanet.net [4.24.8.206]
0/ 100 = 0% |
4 19ms 0/ 100 = 0% 0/ 100 = 0% so-4-3-0.bstnma1-nbr2.bbnplanet.net [4.24.4.202]
0/ 100 = 0% |
5 26ms 0/ 100 = 0% 0/ 100 = 0% p9-0.nycmny1-nbr2.bbnplanet.net [4.24.6.50]
0/ 100 = 0% |
6 26ms 0/ 100 = 0% 0/ 100 = 0% p15-0.nycmny1-nbr1.bbnplanet.net [4.24.10.209]
0/ 100 = 0% |
7 27ms 0/ 100 = 0% 0/ 100 = 0% p1-0.nycmny1-cr9.bbnplanet.net [4.24.8.162]
0/ 100 = 0% |

This will give you the route, The response time, and the number of dropped packet over each segment. This is one of those undocumented tools that came with Win2K and WinXP. A very useful tool.