strange email from monarch

mage_x

Member

​

Joined

Oct 29, 2002

• Jul 11, 2005

• #1

I ordered some ram from Monarch this morning and got the normal email when you order something, then a few hours later I get an email named "order# refunded 161$" and the email says absolutely nothing when I open it. I went to their website to look at my order status and it still says it's still being sent to the warehouse for processing. Any ideas?

 

J

jack222

Member

​

Joined

Mar 13, 2005

• Jul 11, 2005

• #2

Just a glitch in their system?

 

d94

$30 a phone

​

Joined

Sep 26, 2004

Location

48302

• Jul 11, 2005

• #3

sounds like you made $161??

 

D

dicecca112

Member

​

Joined

Feb 25, 2004

Location

MA, USA

• Jul 11, 2005

• #4

um call them and ask them?

 

Mr.Guvernment

Member

​

Joined

Feb 26, 2003

• Jul 11, 2005

• #5

check your banking..

 

OP

mage_x

Member

​

Joined

Oct 29, 2002

• Jul 11, 2005

• Thread Starter
• #6

It doesn't seem like they have charged my card yet and my shipping status hasn't changed, so I guess I'll just wait and see what happens.

 

tenchi86

Member

​

Joined

Oct 19, 2004

Location

Smoky Mountains, NC

• Jul 11, 2005

• #7

Don't call them, you may make them relieze a mistake in your favor haha. I would just wait a week or maybe a few weeks since its them.

 

M

MonarchJoe

Guest

• Jul 11, 2005

• #8

mage_x said:

I ordered some ram from Monarch this morning and got the normal email when you order something, then a few hours later I get an email named "order# refunded 161$" and the email says absolutely nothing when I open it. I went to their website to look at my order status and it still says it's still being sent to the warehouse for processing. Any ideas?

Click to expand...

Can you shoot me over your order number? I'll take a look to see what's up.

 

OP

mage_x

Member

​

Joined

Oct 29, 2002

• Jul 11, 2005

• Thread Starter
• #9

Ygpm

 

ryufreak

Member

​

Joined

Nov 27, 2004

Location

Port Richey/Tampa, FL

• Jul 11, 2005

• #10

MonarchJoe said:

Can you shoot me over your order number? I'll take a look to see what's up.

Click to expand...

Holy crap, seems like ocforums is the place to be for retailers lol

 

eaglescouter

Frustrating Senior SETI Nut!

​

Joined

Dec 9, 2002

Location

CA- Not far from the Allen SETI array

• Jul 11, 2005

• #11

Now that's Service!

 

Enablingwolf

Senior Member overclocking at t

​

Joined

Jun 14, 2004

• Jul 11, 2005

• #12

ryufreak said:

Holy crap, seems like ocforums is the place to be for retailers lol

Click to expand...

As long as they keep us happy and do the right thing. Read what we want(stock product that we want at good prices) then listen to our gripes about stuff. Then adjust to kiss out butts. That makes us happy and want to shop there.
Don't come and advertise products(haha the forum rules protect us anyways). Unless there is a very good deal for us in particular. I would unlist the bookmark if they were out for the buck in forums by advertising. I come here for help and relaxation.


A good retailer will hit the trenches and make a showing to pubicly adjust any issue a customer will have. It is that kissing butt thing. Going above and beyond traditional Customer Service.

I always thought Monarch was a pretty good store. The site is fast, and I rarely hear complaints on this site. Plus it is on my short list of places I browse for deals.

 

tenchi86

Member

​

Joined

Oct 19, 2004

Location

Smoky Mountains, NC

• Jul 12, 2005

• #13

Haha awsome, Monarch just raised a notch in my book. We need to have the newegg guy and monarch guy duke it out. (*-*)

 

M

MonarchJoe

Guest

• Jul 12, 2005

• #14

tenchi86 said:

Haha awsome, Monarch just raised a notch in my book. We need to have the newegg guy and monarch guy duke it out. (*-*)

Click to expand...

I'll win on hours worked alone.

Nah, I'm a consumer just like everyone else, I think its great we have a chance to come in to a forum and be available.

Anandtech is my usual stomping grounds, but I try to be available to anyone anywhere. (And it seems anytime nowadays)

 

tenchi86

Member

​

Joined

Oct 19, 2004

Location

Smoky Mountains, NC

• Jul 12, 2005

• #15

Haha, well glad to see you are able to spread the love to us at the OC.

 

OP

mage_x

Member

​

Joined

Oct 29, 2002

• Jul 15, 2005

• Thread Starter
• #16

I decided not to re-order. I guess it was a good thing it messed up and refunded my money as I really have no need for a new computer right now (ram was just the first of many things to be ordered ). MonarchJoe was very helpful and offered to give me free 2 day shipping for the mix-up. Thanks Joe.

 

shellshock

Member

​

Joined

Feb 26, 2005

Location

Claremore Oklahoma

• Jul 19, 2005

• #17

ryufreak said:

Holy crap, seems like ocforums is the place to be for retailers lol

Click to expand...

haha yes. They who the majorty of there buyers are