- Joined
- May 10, 2002
- Location
- Los Alamos, NM
It is totally amazing how inept some organizations/companies can be. This is a short story about an ~$10 case fan.
I bought a Lian Li case from Newegg a couple weeks ago. After putting my system together and starting it I noted that top fan wasn't spinning. A quick investigation showed a fan blade sticking through its grill. I fixed that but then noted that the fan also had another blade broken off and while it now spun, it vibrated and made an irritating noise.
A quick message to Newegg got a prompt reply to return the case and provided a shipping label too. That is the type of service I've grown to expect from the Egg.
But I didn't want to take the darn computer apart again to return the case, go to town to ship it, get a new case, and then rebuild my system. I ask if they can't just replace the fan? Well, no their process doesn't allow that path (my words, not their's), they needed to replace the case.
After an email or two I say that "this in insane", just send me a new fan. They go to the trouble of checking with their warehouse but the warehouse doesn't have any Lian Li fans to send me. Surprised? Give me a break --- any good quality fan will do, get out of your box!! This ain't rocket surgery (contraction of rocket science and brain surgery).
I've wasted far more time than any fan is worth and Newegg has paid a very nice and courtesy costumer service rep to play ring around the rose with me at a cost more than a fan would cost.
I'm beginning to wonder about how any organization can survive when its employees can't or aren't allowed to think and solve problems.
Is the world becoming more stupid or am I just getting tooooo old?
************** End RANT. *******************
To a certain extent, my question is simply a rhetorical one.
I bought a Lian Li case from Newegg a couple weeks ago. After putting my system together and starting it I noted that top fan wasn't spinning. A quick investigation showed a fan blade sticking through its grill. I fixed that but then noted that the fan also had another blade broken off and while it now spun, it vibrated and made an irritating noise.
A quick message to Newegg got a prompt reply to return the case and provided a shipping label too. That is the type of service I've grown to expect from the Egg.
But I didn't want to take the darn computer apart again to return the case, go to town to ship it, get a new case, and then rebuild my system. I ask if they can't just replace the fan? Well, no their process doesn't allow that path (my words, not their's), they needed to replace the case.
After an email or two I say that "this in insane", just send me a new fan. They go to the trouble of checking with their warehouse but the warehouse doesn't have any Lian Li fans to send me. Surprised? Give me a break --- any good quality fan will do, get out of your box!! This ain't rocket surgery (contraction of rocket science and brain surgery).
I've wasted far more time than any fan is worth and Newegg has paid a very nice and courtesy costumer service rep to play ring around the rose with me at a cost more than a fan would cost.
I'm beginning to wonder about how any organization can survive when its employees can't or aren't allowed to think and solve problems.
Is the world becoming more stupid or am I just getting tooooo old?
************** End RANT. *******************
To a certain extent, my question is simply a rhetorical one.