One thing I notice from what I've read is that you are placing the blame solely on ZZF which is not the only place the problem could have occured. Something like this could happen during shipment as well. I've seen it happen from time to time usually with prescription drug shipments in my time so while it is a bad thing don't lay the blame only on ZZF, consider the shipping company as well.
I do agree 20 days is very slow for customer service though.
Yes give them a call. Last big problem I had was with a few broken window panels from Directron.com. I used their forum for about 2 months until I finally got the nerve to call. I got the problem resolved in 5 minutes AND got a free front bezel for a matrix mid tower. Dunno what I would use it for but it was worth $12.
ZZF did send my board back. It didn't work either. Different problem. I emailed joe.ma@<guesswho> and was told to deal with Epox. ZZF just joined the "they can kiss my a$$" group. Only prior member was CompUSA over rebates.
Word to the wise. Avoid ZipZoomFly like the plague!
Zip Zilch Zero .. customer service that is. I don't buy a ton from them but I do buy occasionally. I'll keep this in mind next time when the difference is only $10 between them and NewEgg.
I am glad this problem was resolved but I am becoming increasingly disgruntled by the service by these online stores. I prefered googlegear and the old newegg. Back when they were small and cared what you thought of them.
I had this happen to me a few years ago when I ordered an ABIT NF7-S from Newegg. It was evident that they had sent me a used/returned/??? board. I hopped on the forums only to discover a large number of people with the very same complaint. I believe (read: hope) they quietly backed away from those types of practices.
Quick note: I still run the mobo in my back-up rig and it's working a-ok. I'm also still a big fan of Newegg and order from them every month or so, although I did make certain to send them an email expressing my distaste.
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