- Joined
- Apr 23, 2001
yay top class news
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Well - something shook loose.
I received a call back today from the Service Net supervisor telling me that they have now agreed to repair the laptop. She wasn't sure when that was going to happen, but she was checking on it personally and would let me know!
Computer is back, display looks great!
Thanks to Darienne at ServiceNet for promptly addressing my complaint.
So making my complaint in this thread might actually make service net useful? that's pretty bad that we have to complain and basically trash service net to get kind of result. I propose that we as a community promote not using their services. Any company that consistently tries to push their customers around isn't worth what they're asking for payment.
Amen. I think they deserve to be sued out of existence. It appears they simply employ semantics to refuse support, and don't even bother to check the product. Why else would both the posters get nearly exactly the same experience of just making up 3 different reasons for the same problem?
And btw, it sounds like your laptop had the video controller fail. That's not physical damage.
There is a word for this: Fraud.
They actually have a good rating
BTW, they denied my claim and said it was screen burn-in and that contituted as "physical damage"