- Joined
- Dec 27, 2008
My Canon inkjet developed a hardware problem a few days ago and since it was still under warranty I called Canon USA to arrange for an RMA. Of course, the Canon rep had me go through a few troubleshooting steps before issuing the RMA. The error code indicated there was an ink delivery problem. Kind of odd as I had just printed out something with no issue when immediately the display trough an error code. I think a sensor must have popped.
One of the things he had me do was identify the brand of cartridges installed in the print head. I was using aftermarket cartridges and he told me that would not make any difference as far as the warranty goes and should not make any difference with regard to the operation of the printer. He did want to know the brand as the company is tracking possible problems related to various third party cartridge suppliers.
I can't speak for other inkjet printer manufacturers but for Canon at least, there is no threat to the warranty status if you use third party cartridges. But just as an aside, for years Canon has been my go to inkjet printer brand and the one I recommended to my customers. As much as anything else, there were always plenty of inexpensive third party cartridge options available for Canon whereas with most other brands you were forced to use expensive OEM or remanufactured cartridges. But the last two Canon models I have had have both developed ink delivery issues within a few months of purchase, despite being used frequently. The last good one I had was the MX922. Next one I buy may not be a Canon.
But what I will say about Canon USA is that there customer service is excellent. I always have gotten someone who is a native English speaker and easy to understand. And they have never given me any guff about an RMA.
One of the things he had me do was identify the brand of cartridges installed in the print head. I was using aftermarket cartridges and he told me that would not make any difference as far as the warranty goes and should not make any difference with regard to the operation of the printer. He did want to know the brand as the company is tracking possible problems related to various third party cartridge suppliers.
I can't speak for other inkjet printer manufacturers but for Canon at least, there is no threat to the warranty status if you use third party cartridges. But just as an aside, for years Canon has been my go to inkjet printer brand and the one I recommended to my customers. As much as anything else, there were always plenty of inexpensive third party cartridge options available for Canon whereas with most other brands you were forced to use expensive OEM or remanufactured cartridges. But the last two Canon models I have had have both developed ink delivery issues within a few months of purchase, despite being used frequently. The last good one I had was the MX922. Next one I buy may not be a Canon.
But what I will say about Canon USA is that there customer service is excellent. I always have gotten someone who is a native English speaker and easy to understand. And they have never given me any guff about an RMA.
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