LuiTheMinus
New Member
- Joined
- Jun 9, 2013
Hi everyone,
my name's Luis, and I am trying to help my friend troubleshoot his newly, built computer.
His build
The error code that comes up upon the blue screen is 0x124
Looking at the crash through event viewer, here are two of the logs of the bsod. (both happened while playing Bioshock)
and
Upon looking up the BSOD code 124, I gathered that it was an issue with the graphics driver, so I uninstalled all of the draphics drivers, then reinstalled the factory drivers from the dvd, for HD radeon 7970 graphics.
BSOD still happened after this. I checked the voltage levels, and they were at what the stock settings were. I checked the overclock settings, and they were set to stock.
I ran Memtest through both bios, and from a bootable usb drive, individual sticks, separate slots, both came up as stable.
I ran Intel Burn Test, for about 3-4 hours (we didn't have a whole lot of time) temperature peaked off at 77 degrees celcius, at very high. Everything came up stable.
We were not able to run prime95. ( due to time constraints)
We ran a burn-in test with FurMark 3D, and 3DMark, everything came up as stable, GPU had a consistent 50-90 frames per second and peaked off at 65 degrees celcius. Both were tested in 1080.
And I also ran a DXdiag, and all of the hardware came up as functioning normally.
I set everything to stock through the bios, as mentioned before i fully uninstalled the graphics drivers, reinstalled them. Ran those tests to check for stability, I even uninstalled and reinstalled some drivers that were also giving him some issues, in hopes that it would be a fix (as someone i saw on another forum mentioned that they uninstalled and reinstalled their Network Adapter, and it fixed the BSOD 124 issue for them), the mouse drivers, and the sata drivers.
Worse case scenario, if its software based, we reinstall Windows 7. If hardware based, a lot of his build is still under warranty, so we might be able to swap out for new parts, if need be.
The bsod still occurs when playing those games, particularly Bioshock and FC3.
I am unsure of what to do now, could this be an issue with the games them selves? problem with the hardware? or driver issues?
My friend is currently uninstalling and going to reinstall those games to see if it fixes it.
When we have time, we will do longer tests on the IntelBurn, Prime95, and so on. And post more logs to help out with what we can, about figuring this out.
Thank you for any help that can be given.
Regards,
Luis.
my name's Luis, and I am trying to help my friend troubleshoot his newly, built computer.
His build
The computer has been BSODing while playing games, Bioshock Infinite, Far Cry 3: Blood Dragon, and sometimes Batman Arkham City.
The error code that comes up upon the blue screen is 0x124
Looking at the crash through event viewer, here are two of the logs of the bsod. (both happened while playing Bioshock)
Code:
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2013-06-09T21:41:40.298415500Z
EventRecordID 9106
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Russ-PC
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 292
BugcheckParameter1 0x0
BugcheckParameter2 0xfffffa800a019028
BugcheckParameter3 0xbe200000
BugcheckParameter4 0x2110a
SleepInProgress false
PowerButtonTimestamp 0
Code:
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2013-06-09T23:11:31.393613900Z
EventRecordID 9324
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Russ-PC
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 292
BugcheckParameter1 0x0
BugcheckParameter2 0xfffffa800980b028
BugcheckParameter3 0xfe200000
BugcheckParameter4 0x21136
SleepInProgress false
PowerButtonTimestamp 0BSOD still happened after this. I checked the voltage levels, and they were at what the stock settings were. I checked the overclock settings, and they were set to stock.
I ran Memtest through both bios, and from a bootable usb drive, individual sticks, separate slots, both came up as stable.
I ran Intel Burn Test, for about 3-4 hours (we didn't have a whole lot of time) temperature peaked off at 77 degrees celcius, at very high. Everything came up stable.
We were not able to run prime95. ( due to time constraints)
We ran a burn-in test with FurMark 3D, and 3DMark, everything came up as stable, GPU had a consistent 50-90 frames per second and peaked off at 65 degrees celcius. Both were tested in 1080.
And I also ran a DXdiag, and all of the hardware came up as functioning normally.
I set everything to stock through the bios, as mentioned before i fully uninstalled the graphics drivers, reinstalled them. Ran those tests to check for stability, I even uninstalled and reinstalled some drivers that were also giving him some issues, in hopes that it would be a fix (as someone i saw on another forum mentioned that they uninstalled and reinstalled their Network Adapter, and it fixed the BSOD 124 issue for them), the mouse drivers, and the sata drivers.
Worse case scenario, if its software based, we reinstall Windows 7. If hardware based, a lot of his build is still under warranty, so we might be able to swap out for new parts, if need be.
The bsod still occurs when playing those games, particularly Bioshock and FC3.
I am unsure of what to do now, could this be an issue with the games them selves? problem with the hardware? or driver issues?
My friend is currently uninstalling and going to reinstall those games to see if it fixes it.
When we have time, we will do longer tests on the IntelBurn, Prime95, and so on. And post more logs to help out with what we can, about figuring this out.
Thank you for any help that can be given.
Regards,
Luis.
Last edited by a moderator:
