well, i'm by no means an expert on this, I do have an h100 myself.. I don't know if the 960 runs hot, but that seems high for sure. For one thing, the arctic silver has a 200hour cure time, during which temps will go down 2-3c, so there's that. I wasnt pleased with it, so i'm using mx2, btw. supposedly no cure time..
I use my fans in a push configuration, and that may be one of the things going on here. Corsair themselves recommend a push configuration but as intake from outside of the case. This has been shown to only improve temps by about another degree.
The retention bracket on the h100 is flimsy plastic and a touch squirrely.. It may be that its slightly misaligned in a corner and you're getting uneven pressure? Do the cores all reach roughly the same temp?
Additionally, there are known issues with h100's of a certain batch having pump issues
Read
HERE about it from Corsair themselves and see if this sounds like it could be the issue...
Overall, turning those fans around would be the first thing i'd try...
and welcome!!