How to determine if my video card is defective?

[sebaz]

I have an eVGA GTX 570 with 1.2 GB RAM that I bought over a year ago. It's worked fine for the most part, but now I'm working in a project in After Effects CS6 for which I'm using Raytracing, and the card crashes an awful lot. It's giving me this error dialog that says "After Effects error: Ray-traced 3D: Ray tracer failed to launch." (5070 :: 0)"

This is a very common error in After Effects, but it's usually due to people having an unsupported card (not my case) or doing something stupid like installing CUDA drivers for an ATI/AMD card, also not my case.

I read a case of a user that solved that problem by underclocking his card, but I downloaded eVGA Precision 4.2.0 (the 4.2.1 is the latest version but doesn't allow underclocking) and I underclocked a bit at a time, but still I couldn't get rid of the error.

So at this point I don't know if After Effects CS6 is the problem (I don't rule it out since Adobe makes pretty flaky software) or if I have a defective card.

So what is a reliable stress testing program for GPU, and what steps can I take to determine if my card is bad or if it's After Effects?

 

[PaPaBlista]

Does your PC act up with anything else if not I would suspect the software incompatibility,

 

[sebaz]

Does your PC act up with anything else if not I would suspect the software incompatibility,

Not really, although I don't use the graphics card in a way that really puts it to the test. I don't have any games, and the GPU accelerated effects in Adobe Premiere work fine. But I still would like to test it with a program equivalent to Prime 95 but for the GPU. I did a search but couldn't find any yet.

 

[RyanCouch]

use heaven benchmark it will crash you if its a gpu issue

 

[PaPaBlista]

Ditto, http://unigine.com/products/heaven/download/ that's where u get it..(º¿º)

BTW, let us know the results

 

[sebaz]

Thanks, I'll try it. So far I ran Furmark, the 15 minute test, and as far as I can tell it didn't crash, but I went out to walk the dogs instead of staring at the screen. One thing I found weird, and I don't know if it's supposed to be that way or not, is that the motion in the program varies speed constantly, it slows down for a second, goes back to normal speed the next second and so on. Does this show a possible defect in the card, or is that normal? Just in case, it gave me a score of 1872 points, running the 1920x1080 with no AA test, full screen.

 

[PaPaBlista]

yes it does that check here & and see if it's similar
a little sroll down and watch the vid's http://www.ozone3d.net/benchmarks/fur/


here are some average scores as you can see they differ significantly, it all depends on the rest of your system.


AMD Radeon HD 6950 2104 Oct 26, 2013

NVIDIA GeForce GTX 760 2685 Oct 26, 2013

NVIDIA GeForce GTX 770 3096 Oct 26, 2013

AMD SI TAHITI XT 5373 Oct 26, 2013
NVIDIA GeForce GTX 760 4441 Oct 26, 2013

AMD Radeon R9 290 Series 4398 Oct 26, 2013
AMD Radeon R9 290 Series 7756 Oct 26, 2013

AMD Radeon HD 7970 3385 Oct 26, 2013

NVIDIA GeForce GTX 670 2701 Oct 26, 2013

ATI Radeon HD 4890 806 Oct 26, 2013

NVIDIA GeForce GTX 670 5266 Oct 26, 2013
NVIDIA GeForce GTX 460 2096 Oct 26, 2013

NVIDIA GeForce GT 240 542 Oct 26, 2013

NVIDIA GeForce GTX 650 Ti Boost 2603 Oct 26, 2013

AMD Radeon HD 6850 4413 Oct 26, 2013

NVIDIA GeForce GTX 760 2459 Oct 26, 2013

NVIDIA GeForce GTX 770 3022 Oct 26, 2013

NVIDIA GeForce GTX 660 Ti 1809 Oct 26, 2013

AMD Radeon HD 6850 2612 Oct 26, 2013
AMD Radeon HD 6850 2628 Oct 26, 2013


20 Recent Submissions (Burn-in scores)

Graphics Card Score Frames | max GPU temp. Date
AMD SI TAHITI XT 3746 37142 | 77 °C Oct 26, 2013
NVIDIA Quadro 6000 1549 15228 | 90 °C Oct 26, 2013
AMD Radeon HD 7900 Series 7635 76052 | 81 °C Oct 25, 2013
NVIDIA GeForce GTX 680 4007 39693 | 67 °C Oct 24, 2013
NVIDIA GeForce GTX 460 1688 16510 | 69 °C Oct 23, 2013
NVIDIA GeForce GTX 580 5221 51960 | 98 °C Oct 23, 2013
AMD Radeon HD 6990 6300 62745 | 92 °C Oct 23, 2013
Intel Ivy Bridge GPU mobile 587 5602 | 89 °C Oct 22, 2013
ATI Radeon HD 5670 973 9381 | 72 °C Oct 22, 2013
AMD Radeon HD 6700 Series 1284 12509 | 74 °C Oct 22, 2013
AMD PITCAIRN XT 5984 58923 | 33 °C Oct 22, 2013
AMD PITCAIRN XT 5921 58865 | 72 °C Oct 21, 2013
Intel Ivy Bridge GPU mobile 605 5741 | 79 °C Oct 21, 2013
AMD SI TAHITI XT 5489 54575 | 78 °C Oct 21, 2013
AMD SI TAHITI XT 5489 54575 | 78 °C Oct 21, 2013
NVIDIA GeForce GTX 690 15133 150758 | 49 °C Oct 20, 2013
AMD SI TAHITI XT 3941 38907 | 54 °C Oct 20, 2013
AMD Radeon HD 7900 Series 9621 95932 | 88 °C Oct 20, 2013
AMD PITCAIRN XT 2934 28948 | 65 °C Oct 19, 2013
AMD PITCAIRN XT 5936 59054 | 80 °C Oct 19, 2013

 

[PaPaBlista]

Also if you do mostly photo/video you should be using a nvidia quadro (º¿º)

 

[sebaz]

Also if you do mostly photo/video you should be using a nvidia quadro (º¿º)

That is just a common misconception like the one that says that if you do graphics or video or anything creative you should have a Mac. Of course if you have a cheap brand Nvidia you will have problems, but as long as there are decent consumer Nvidia cards there's no reason to buy hugely overpriced Quadros.

 

[sebaz]

Ditto, http://unigine.com/products/heaven/download/ that's where u get it..(º¿º)

BTW, let us know the results

Something just occurred to me, would any of these programs fail or show any errors if the CUDA processors were faulty in the card? I mean, raytracing in After Effects uses CUDA, so is using DirectX or OpenGL tests a good way to determine if the CUDA cores have problems?

 

[sebaz]

The results from Heaven benchmark, one in DirectX 11 and the other in OpenGL:

DirectX 11:

FPS:
22.0
Score:
553
Min FPS:
6.7
Max FPS:
59.5
System
Platform:
Windows NT 6.2 (build 9200) 64bit
CPU model:
Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (3200MHz) x6
GPU model:
NVIDIA GeForce GTX 570 9.18.13.3158 (1280MB) x1
Settings
Render:
Direct3D11
Mode:
1920x1080 2xAA fullscreen
Preset
Custom
Quality
Ultra
Tessellation:
Extreme
--------------------------------------------------------------------------------------
OpenGL

FPS:
20.1
Score:
505
Min FPS:
6.2
Max FPS:
31.8
System
Platform:
Windows NT 6.2 (build 9200) 64bit
CPU model:
Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (3200MHz) x6
GPU model:
NVIDIA GeForce GTX 570 9.18.13.3158 (1280MB) x1
Settings
Render:
OpenGL
Mode:
1920x1080 2xAA fullscreen
Preset
Custom
Quality
Ultra
Tessellation:
Extreme

Pretty crappy scores, but well, I don't use any games, so it's not an issue, as long as stable enough for video work. It makes me wonder, though, I used to play Need For Speed a lot since 1996, and the last machine I played it in was a crappy Dell from 2004 and it played far faster than this, most of the time at full resolution. And I played GRID in my previous build with an AMD 1090T with an ATI Radeon 4850HD, and it also played beautifully, not to mention that its graphics looked way better than this Heaven test.

 

[RyanCouch]

my biggest concern was power failure and overheating causing crashes. if you are crashing in adobe you may not have enough vram to keep up.

 

[PaPaBlista]

For a 570 that looks pretty low, You should be getting somewhere in the range 0700 to 1300 scores

http://www.pcper.com/reviews/Graphi...125GB-Graphics-Card-Review/Unigine-Heaven-v21 (might not be the same version of heaven)

 

[sebaz]

my biggest concern was power failure and overheating causing crashes. if you are crashing in adobe you may not have enough vram to keep up.

Well, after about 45 minutes of running Heaven in the highest settings except for AA (x2), it hasn't crashed at all, and I didn't see any artifacts the few times I looked at it.

What makes you think that VRAM may be the cause of the ray tracer crashing in After Effects?

 

[RyanCouch]

What makes you think that VRAM may be the cause of the ray tracer crashing in After Effects?

because just like a pc if there isn't enough random access memory to keep it going it will kill certain things in this case i think it may be killing the whole card.

 

[mimart7]

I'd take apart the video card, clean it, and reapply the tim, and see what happens.