Samsung experience

[HeatM1ser2k4]

So my Samsung 840 Evo had just barely been out of warranty when it failed. I contacted Samsung not expecting a favorable experience since the SSD was out of warranty. The representative apologized for my troubles and said he couldnt help me any more. Just before I hung up the phone he caught me and suggested I contact the Samsung Memory Team about this. I called and spoke to a supervisor on that team and he asked me to e-mail his team and tell them what happened. It seemed at first like he was just passing the buck with that suggestion, but I wrote that e-mail to them anyway. A week later I got a response telling me that they would make a 1-time exception. They even paid for the UPS shipping label to send it back! Well, today I received a package....they had just gotten my SSD on Monday and they had already sent it back---or so I thought. I expected them to fix the drive and ship[ it back, or to replace it with a refurbush 840 Evo. I opened the package to find a brand new Samsung 860 Evo 1TB SSD!!! I just wanted to share my pleasant experience with Samsung because people need to know what a good company they are. Most companies probably wouldnt have honored the warranty if their products warranty had expired, but Samsung did, and I think thats commendable.

 

[RollingThunder]

Every once-in-a-while a pleasant surprise happens when you courteously contact a company with an issue with one of their products.
Samsung deserves the recognition.

Good show Heat!

 

[freakdiablo]

Just goes to show it never hurts to ask. The few times I've had to contact Samsung - back in college when the control panel on one of their TVs kept failing - they've always been nice and helpful

 

[UltraTaco]

Kudos kudos!!

Not so pleasant experience with Asus. Phone keeps dripping network, Asus wanted me to pay $15 shipping, so they would look at it. Phone still under warranty. Phone is in the drawer now.

Went and bought samsung. sorry for AsusBash™.

 

[freakdiablo]

Kudos kudos!!

Not so pleasant experience with Asus. Phone keeps dripping network, Asus wanted me to pay $15 shipping, so they would look at it. Phone still under warranty. Phone is in the drawer now.

Went and bought samsung. sorry for AsusBash™.

I've had consistantly bad luck with Asus support myself and will still take the childish route and bash them when I can, but having the end user pay for RMA shipping, at least from you to the manufacturer, seems to be standard operating procedure for most companies. Not just Asus.

 

[UltraTaco]

I did not know that. Thank you.

 

[Mandrake4565]

So my Samsung 840 Evo had just barely been out of warranty when it failed. I contacted Samsung not expecting a favorable experience since the SSD was out of warranty. The representative apologized for my troubles and said he couldnt help me any more. Just before I hung up the phone he caught me and suggested I contact the Samsung Memory Team about this. I called and spoke to a supervisor on that team and he asked me to e-mail his team and tell them what happened. It seemed at first like he was just passing the buck with that suggestion, but I wrote that e-mail to them anyway. A week later I got a response telling me that they would make a 1-time exception. They even paid for the UPS shipping label to send it back! Well, today I received a package....they had just gotten my SSD on Monday and they had already sent it back---or so I thought. I expected them to fix the drive and ship[ it back, or to replace it with a refurbush 840 Evo. I opened the package to find a brand new Samsung 860 Evo 1TB SSD!!! I just wanted to share my pleasant experience with Samsung because people need to know what a good company they are. Most companies probably wouldnt have honored the warranty if their products warranty had expired, but Samsung did, and I think thats commendable.

Always nice to hear when someone has a favorable outcome.

 

[HeatM1ser2k4]

LOL...they sent me a dead drive!!!! Couldnt format no matter which way I tried. I'll keep you guys posted.

 

[Alaric]

Does it have to be initialized?

 

[ihrsetrdr]

I opened the package to find a brand new Samsung 860 Evo 1TB SSD!!! I just wanted to share my pleasant experience with Samsung because people need to know what a good company they are. Most companies probably wouldnt have honored the warranty if their products warranty had expired, but Samsung did, and I think thats commendable.

Thanks! Good to see a company that believes that a positive customer experience = cha-ching!...big return in good will and future $$$.

 

[wingman99]

Post if the drive was setup in windows?

 

[HeatM1ser2k4]

I sent the Samsung 860 Evo back. They returned the drive today and it worked fine for them. So, I got another SATA cable and also changed to another SATA port and it works fine now. Thankfully I bought my first SSD from a reputable vendor who stands behind thei rproduct!

 

[EarthDog]

That should have been some of the first things done!!! Glad you found the issue!

 

[Mandrake4565]

So the original drive failed or was it the cable?

 

[EarthDog]

Cable or SATA port. He changed two things so not sure which did it.

 

[Mandrake4565]

Cable or SATA port. He changed two things so not sure which did it.

Thanks ED I missed the Sata port change.