Win 7 Pro x64 License Key and Install Anomaly

[Pkw]

12-27-2012 - 8:26 PM est

Hi Folks at Overclockers.
Here is an issue I have been trying to get resolved by Microsoft.
I'm wondering if anyone here at Overclockers has run into this before.

The response so far indicates MS has relegated support issues for Win 7 and earlier
to whoever may have an answer in the MS forums.
A forum member asked for details that I cannot divulge and expect to retain any
security.

Win 7 Pro x64 License Key and Install Anomaly
Att: Microsoft Representative
Software: Windows 7 Pro. 64 Bit
Regarding: License Key and Install anomaly
Usage: Home use.

I trust someone at Microsoft will give me a definitive answer and solution to
the following usual and very frustrating license issue with OEM versions
of Windows 7 Professional 64 bit. Including installation anomalies.

On November 28, 2012., I purchased an OEM copy of Windows 7 Professional 64 bit
for a new computer build consisting of all new components.
When I tried to install the new OEM copy of Windows from DVD to a new empty
Intel 240 gb SSD, the install fails and I'm presented with the following error.

“Windows encountered a problem communicating with a device connected to your computer. This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use.
Make sure any removable storage is properly connected and then restart your computer.”

I/O Error 0xc00000e9
In this case, the above error message "seems" similar in nature
to someone telling me there is an open window in a room that has
no windows. Here's why I say that.

I resorted to using a Windows Pro 64 bit ISO image that I was able
to download from a web site given to me by a Microsoft tech representative.
http://www.w7forums.com/official-windows-7-sp1-iso-image-downloads-t12325.html
I created a bootable 4 gb flash drive according to instructions.
Windows 7 Pro. 64 bit installed but Microsoft refused the new license key as
invalid. I retyped it several times to no avail.

On a hunch, I used an OEM license key from my other desktop that
has Windows 7 Pro. 64 bit. To my utter amazment, It worked and the installation
of Windows 7 pro 64 bit was activated on the new build.
Now, I have the same OEM License key on two OEM builds contrary
to MS License policy, and a New copy of Windows 7 Pro 64 bit with a license
key that is being called invalid by Microsoft.
Please tell me what is happening here?
I have always adhered to the rules set down in the Microsoft
License agreement regarding OEM version.

A reply from someone at Microsoft will be most appreciated.
I will reveal the license keys in question to a certified Microsoft
Representative.

Regards,
Pkw - Canada

 

[Robert17]

Microsoft has their own website (www.microsoft.com) which is where you can get officially certified downloads and product keys. And you can call their product support any time.

Otherwise, check your newly built system for any loose connections, incompatibilities or conflicts. Since you purchased a new copy of Win7 OEM you should be able to get support directly from Microsoft (http://support.microsoft.com/kb/836178). I suggest you go directly to them and not get a "key" from any 2nd party. And strongly suggest you only use the one key per machine. I understand your frustration, but be patient, work through the problems. Don't compromise good ethics with impatience.

 

[chop_wood]

Where did you buy the oem license?
The whole part about you using a different already used key is not an anomaly, the license issue just hasn't surfaced yet. In a windows 8 environment it would be more "realtime" to Microsoft realizing there being two keys used and locking you out.
I do not believe your license issue is a "usual" occurrence as i have seen similar errors only a handful times out of thousands of installs.
As robert pointed out the error would likely not occur on a different computer or media as long as your license is a typical matching legitimate oem version. If you could verify that your media and license matched this and came from this reliable vendor like http://www.newegg.com/Product/Product.aspx?Item=N82E16832116992, it would be then time to start troubleshooting hardware. Starting with things like your dvdrw, cables, hdd, memory, motherboard etc..
You can even install windows 7 from that cd without entering a key until after the installation is complete