My ROG may need replaced!

I bought the full package for 3 years from BB and it was sent off. Got a message that it may need replaced.

That was an expensive tool and if they cannot find the same model in the same condition what are my options? I say it should be based on the product I got the protection plan on and if they cannot find the same then they need to match something that is current at the save value when purchased.

Moved to Laptops from GD...

A comparable model or better. What that would be, no idea. Id imagine their warranty page tells you...or wprst case, Theyll let you know.

EarthDog said:

Moved to Laptops from GD...

A comparable model or better. What that would be, no idea. Id imagine their warranty page tells you...or wprst case, Theyll let you know.

Click to expand...

They claim they may need to replace it and if they cannot they may opt give me a gift card for the current value of the laptop!

Replaced is fine as long as it is equivalent with the same screen size. I pray this works out for me, I really cannot afford to buy an equivalent laptop with the current value of my ROG. I want it replaced with an equivalent unit.

The page tole me about the gift card.

08/14/2018 11:20 a.m.We're assessing your repair. We may need to replace your device.
08/14/2018 11:19 a.m.Your device has been assigned to an Agent.
08/10/2018 08:59 a.m.Your device is in our queue and will be assigned to an Agent soon.
08/08/2018 09:30 a.m.An Agent is diagnosing your repair.
08/08/2018 09:30 a.m.Your device will be assigned to an Agent soon.
08/08/2018 09:29 a.m.We've ordered a part we need to complete your repair.
08/08/2018 09:29 a.m.We've determined that a part inside of your device needs to be replaced.
08/08/2018 08:09 a.m.We've assigned your device to a team of Agents.
08/08/2018 08:09 a.m.Your device is being unboxed and prepared in the staging area.
08/08/2018 07:45 a.m.We've received your repair at our service center.
08/03/2018 07:17 p.m.We've shipped your device to our service center. Your tracking number is:

It really depends on how the warranty is setup, but years ago when I had a BB warranty on some klipsch speakers that died I was given a gift card for the amount of the purchase (minus the extra for the warranty). My hope and guess is that is what they will do with you.

custom90gt said:

It really depends on how the warranty is setup, but years ago when I had a BB warranty on some klipsch speakers that died I was given a gift card for the amount of the purchase (minus the extra for the warranty). My hope and guess is that is what they will do with you.

Click to expand...

Hope so because if they do what they have listed on their site and give me current value.

I have needs, I use it for work. I need the 17 inch display, I need true quad core, I need the GPU (965 in it) that is in it or better and I need over 8 GB of memory.

Storage is a non issue, sound is a non issue, fancy lighted keyboard and bells and whistles are not needed either.

UPDATE: scrapped out.

Well I did what I had to do. They did me proper. Sadly there was not a current i5 configuration BB carried that was suitable, so this is on order.

https://www.bestbuy.com/site/asus-r...-sshd-128gb-ssd-black/6233136.p?skuId=6233136

Glad they took care of you. Good show ASUS.

EarthDog said:

Glad they took care of you. Good show ASUS.

Click to expand...

Yeah, I might see a little difference in heavy usage but for the most part it is about what I had before.

Looks like a nice laptop. Glad they got it sorted out for you.

Alaric said:

Looks like a nice laptop. Glad they got it sorted out for you.

Click to expand...

Yeah I was not messed over, it is more than I need. Still it will be a little faster, but I only play RTS and Minecraft with the kids.

Still it is better than not enough PC. Renders and simulations can choke weaker systems.

Looks like a nice upgrade for you. Glad it worked out!

Wait... so asus fave you a bb card?

EarthDog said:

Wait... so asus fave you a bb card?

Click to expand...

No, BB gave me the BB card because I had the Geek Squad protection. I always get it on certian devices that cost over a given amount.

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Not really an upgrade that I will see. If I were a gamer then yes it would be an upgrade but this machine (like the last one) is for work. Honestly the i5 nitro is powerful enough but I needed a large monitor.

Ok, so, good on Best Buy, not ASUS like I had originally said?

EarthDog said:

Ok, so, good on Best Buy, not ASUS like I had originally said?

Click to expand...

Yeah this was BB. They are going to have the unit sent back to the store and I am getting the HDD out of it.

I may just smash the drive but they cannot reuse it. It has some things on it that are awaiting copyrights.

Thank you for clarifying.

Picked up the replacement yesterday afternoon, now a few days of updating... zzzzzzzzzzzz

I recommend a fresh install first!

Glad to hear it's all working out for you!!

ASUS has a pretty clean install and I am going to do a review on it so that is unethical! But... it came with... McAfee! SO it had to GO!