Upgrading Ram

[jmh547]

I bought some new ram (URL="https://www.amazon.com/Team-1600MHz-SODIMM-System-Memory/dp/B00XC1SIFS/ref=sr_1_9?ie=UTF8&qid=1546356320&sr=8-9&keywords=team+elite+ram"]LINK[/URL] for my HP G62x-400.

I installed it an cannot get anything to boot. Both the installed windows and the windows install CD gives me a blue screen and reboots. The computer does not recognize memtest (CD or USB) as bootable, but only with the new ram.

I thought I would check in to see if there is anythign else i should try before i RMA.

 

[wingman99]

Can you get into BIOS?

 

[jmh547]

Yes I was in the bios. It reads both sticks. The bios has a memory check program, I am not sure what it does but it claims the ram is functioning properly.

When I put the old ram back in the computer works fine.

 

[custom90gt]

Have you tried booting off one stick at a time? Perhaps you got a bad stick.

 

[E-Tech]

Check your ram compatibility here: http://h10032.www1.hp.com/ctg/Manual/c02542455.pdf

 

[trents]

Does your laptop require low voltage RAM? DDR3 1600 SODIM comes in 1.35v and 1.5 versions. Usually, the low voltage RAM will have "L" in the model identifier.