IS it an error concerned with windows or a 3rd party program? If ya go to support.microsoft.com and look up error code 10, quite a few different things come up.
Dead, or there is a major problem with the device, or its drivers. I used to come across this one whilst a tech for an ISP (The ADSL modem died a lot). Never had it myself. Check the item in another computer if you can, and be prepared to take/send it back.
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