- Joined
- Jan 30, 2008
So, I have 2 Western Digital drives, both Caviar Blacks. A 500GB one, and a 1TB one. The 500GB has been giving me SMART errors for over a year and sitting in a box, and just in the past few months, my 1TB has been grinding slightly, and will lag for 15 - 20 seconds when trying to access data. I was originally just going to get a 2TB drive, and call it a day, but due to the hard drive price increase, I've decided to get off my lazy butt and RMA my drives.
I was going through to set up an Advance RMA, where they send me out a drive first, I give them a CC number, and if I don't send the defective one back, they charge me. Did the 500GB first, went through swimmingly. Set it up, printed out my RMA label, good to go. Try setting one up for my 1TB (says can do 5 per day; 1 per request), and it pulls up the drive, lets me choose why I want to RMA it, but then gives me a message...
What? How can you not have enough information? You just let me create an Advance RMA for my 500GB drive, but not my 1TB? What other information do you need, since you just let me create one?
Just frustrating, want to get my hard drive situation sorted out, and being blocked by WD.
I was going through to set up an Advance RMA, where they send me out a drive first, I give them a CC number, and if I don't send the defective one back, they charge me. Did the 500GB first, went through swimmingly. Set it up, printed out my RMA label, good to go. Try setting one up for my 1TB (says can do 5 per day; 1 per request), and it pulls up the drive, lets me choose why I want to RMA it, but then gives me a message...
We do not have enough information to create your Advance RMA online. Please contact us to create an Advance RMA.
What? How can you not have enough information? You just let me create an Advance RMA for my 500GB drive, but not my 1TB? What other information do you need, since you just let me create one?
Just frustrating, want to get my hard drive situation sorted out, and being blocked by WD.