Aw, shucks, guys!
<I swear that I did not pay anyone to write the comments above!>
One note... I am glad to make up 1/2 kits upon request. However, because of the way I purchase the premium paper, they only come in 1/4 sheets - so I can ONLY use standard paper on 1/2 sheet kits. Still gets the job done, though. If anyone has any questions about kits or even lapping in general, just drop me a line.
I am indeed honored by the praise listed in this thread. I had a bad experience buying online once, and I swore that I would never treat people that way. Simply put, I try to 1) offer a good product at a fair price, 2) do customer service better than anyone else, and 3) provide more value than people expect. The other thing that steams my shorts is the exhorbitant cost of so-called "shipping and handling" fees - so I charge my cost straight through for shipping. I don't use shipping as a profit center.
As consumers, we hear phrases like this a lot. Heck, my wife teaches university level marketing, so I REALLY do. But I believe that it's OK to make a buck and still have a great relationship with your customers. What's wrong with treating a customer with respect and a sense of urgency to earn their business?
Once again, guys (and gals) - I am grateful for this response and your business. I have built my business through word or mouth and positive reviews; I appreciate this kind of response more than you know.
Dave Brown
[email protected]
PS - I'm thinking of working up a Christmas/Holiday special where you pay for a kit and I ship it already wrapped as a gift to a recipient. How do you think that would go over? Somehow, I think this actually might be a nice inexpensive gift for a geek friend. Whaddaya think?