I actually came here when I was doing a little bit of searching and found a thread, that was unfortunaly closed. I don't know the status of the original poster in that thread, but I figured I might as will bring it up:
http://www.overclockers.com/forums/showthread.php?t=635567
I wrote a long complaint elsewhere (which I'll link to below), but I'll quickly summarize. I bought a laptop from AVA Direct and it took a ridiculous amount of time (something like 3 months) to get it. Fine. I'd rather have a well built quality machine anywas. Immediately I have issues with the keyboard and the random crashing, but I suck it up because I'd rather have a machine that fails once in awhile then go a month or 4 without it. Eventually the monitor begins acting up and it becomes unusable so I have to send it in for an RMA. They refuse to replace the keyboard, which is water damaged. I believe that it probably was water damaged, but it was damaged before I get it. This repair takes another 3 months. So once I get the machine back, I decide to leave a nasty review on resellerratings.
They see the review and flip a ****. After some negotiating, they decide to send me that keybaord I wanted in exchange to remove the review (which leads me to believe many of these reviews are "bought" in one way or another). At this point, I'm ecstatic, I think I got a great bargain. I was dead wrong. The laptop immediately has the same monitor issues it did before. I request another RMA, but they want proof that its acting up again. I send some photos. No response. I'm out $2200. Again, this is a very brief summary. Links below for more details. Bottom line: avopid this company at all costs. They have amazing reviews, but I seriously doubt many of them are legitimate.
http://www.tomshardware.com/forum/id-1646899/review-ava-direct.html
http://www.resellerratings.com/store/AVA_Direct/review/2369501#comment2369501
http://www.complaintsboard.com/complaints/ava-direct-twinsburg-ohio-c66942.html
http://www.overclockers.com/forums/showthread.php?t=635567
I wrote a long complaint elsewhere (which I'll link to below), but I'll quickly summarize. I bought a laptop from AVA Direct and it took a ridiculous amount of time (something like 3 months) to get it. Fine. I'd rather have a well built quality machine anywas. Immediately I have issues with the keyboard and the random crashing, but I suck it up because I'd rather have a machine that fails once in awhile then go a month or 4 without it. Eventually the monitor begins acting up and it becomes unusable so I have to send it in for an RMA. They refuse to replace the keyboard, which is water damaged. I believe that it probably was water damaged, but it was damaged before I get it. This repair takes another 3 months. So once I get the machine back, I decide to leave a nasty review on resellerratings.
They see the review and flip a ****. After some negotiating, they decide to send me that keybaord I wanted in exchange to remove the review (which leads me to believe many of these reviews are "bought" in one way or another). At this point, I'm ecstatic, I think I got a great bargain. I was dead wrong. The laptop immediately has the same monitor issues it did before. I request another RMA, but they want proof that its acting up again. I send some photos. No response. I'm out $2200. Again, this is a very brief summary. Links below for more details. Bottom line: avopid this company at all costs. They have amazing reviews, but I seriously doubt many of them are legitimate.
http://www.tomshardware.com/forum/id-1646899/review-ava-direct.html
http://www.resellerratings.com/store/AVA_Direct/review/2369501#comment2369501
http://www.complaintsboard.com/complaints/ava-direct-twinsburg-ohio-c66942.html
